{"id":3737791,"url":"https://alion.io/job/systematix-it-support-engineer","title":"IT Support Engineer","company":{"id":4508554,"name":"Systematix","domain":"systematix.com","url":"https://alion.io/company/systematix-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:25:09Z","employer_posted_date":null,"last_verified_at":"2026-10-16T11:25:09Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Systematix is currently looking for an experienced IT Support Engineer to provide corporate IT support for one of our global Technology and Industrial partners. This is an immediate opportunity to join a collaborative IT Operations team, providing hands-on technical support to corporate employees and executives during a temporary team absence.\n\nABOUT THE PROJECT\nOur client is a global leader in technology and industrial solutions, supporting a diverse and geographically distributed workforce.\nAs an IT Support Engineer, you will provide day-to-day technical assistance to corporate associates, troubleshoot hardware and software issues, and help ensure the smooth operation of essential IT systems and services.\nThe successful candidate will be a resourceful, customer-focused IT professional who can quickly adapt to an established corporate environment, work independently, and deliver responsive, high-quality technical support.\n\nABOUT THE RESPONSIBILITIES \n\nProvide timely and professional IT support to corporate employees and executives, troubleshooting hardware, software, and connectivity issues.\nSupport Windows 11 endpoints, including Dell Latitude laptops and associated peripherals.\nTroubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other Office applications.\nAssist with endpoint provisioning, configuration, and troubleshooting using Microsoft Intune and Windows Autopilot.\nSupport employee onboarding and offboarding activities, including equipment setup, account access, and device configuration.\nTroubleshoot Microsoft Teams Rooms, conferencing equipment, headsets, and other audiovisual technologies.\nPerform basic network and connectivity troubleshooting, escalating complex issues to the appropriate infrastructure teams.\nManage and resolve incidents and service requests through the organization's IT service management platform.\nCollaborate with global IT Operations, Service Desk, and Infrastructure teams to resolve technical issues efficiently.\nMaintain accurate documentation, knowledge base articles, and standard operating procedures.\nDeliver a positive end-user experience through clear communication, effective problem-solving, and timely follow-up.\nABOUT THE QUALIFICATIONS\n\nProven experience in corporate IT support, desktop support, or an IT Service Desk environment.\nStrong working knowledge of Windows 11, Microsoft 365, and enterprise endpoint technologies.\nExperience troubleshooting laptops, peripherals, mobile devices, and common business applications.\nFamiliarity with Microsoft Intune, Windows Autopilot, and endpoint management practices.\nExperience supporting corporate executives and delivering high-quality customer service is an asset.\nWorking knowledge of basic networking concepts and connectivity troubleshooting.\nFamiliarity with IT service management tools such as Jira Service Management or ServiceNow.\nExcellent communication, interpersonal, and organizational skills.\nStrong troubleshooting abilities, sound judgment, and a proactive approach to resolving issues.\nAbility to work independently, prioritize competing requests, and become productive quickly in a new environment.\nExperience supporting audiovisual and Microsoft Teams conferencing technologies is an asset.\nABOUT THE ROLE\nThis is an urgent, 6-week contract opportunity, providing temporary coverage within our client's Corporate IT Operations team.\nThe role is preferably performed onsite at our client's office in the greater Boston area, although qualified remote candidates will also be considered.\nCandidates who are available to start immediately or on short notice are strongly encouraged to apply.\n\nAI DISCLOSURE\nAs part of our recruitment process, Systematix may use artificial intelligence (AI) tools to assist with resume screening, candidate matching, and recruitment administration. All hiring decisions are ultimately made by our recruitment and hiring teams.\n\nAPPLY NOW\nIf you are interested in finding out more, please contact us or submit your resume to .\nKnow someone who would be a great fit? We welcome referrals of qualified candidates and are always interested in connecting with talented IT professionals.\n\nABOUT SYSTEMATIX\nSystematix is a global Consulting and Resourcing firm headquartered in Canada, with offices across North America and the United Kingdom. We provide high-calibre consulting solutions to a diverse client base across government and private industry.\nSystematix. Solutions Focused. People Driven.\nSystematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. 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