{"id":3737792,"url":"https://alion.io/job/systematix-senior-servicenow-developer-itom","title":"Senior ServiceNow Developer (ITOM)","company":{"id":4508554,"name":"Systematix","domain":"systematix.com","url":"https://alion.io/company/systematix-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:25:05Z","employer_posted_date":null,"last_verified_at":"2026-10-16T10:25:05Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"We are Systematix and we are currently looking for a Senior ServiceNow Developer (ITOM) for our life sciences client.\n\nABOUT THE PROJECT\nOur client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.\nThe Senior ServiceNow Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise ServiceNow solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise.\n\nABOUT THE RESPONSIBILITIES\nAs the Senior ServiceNow Developer (ITSM & ITOM), you will lead the development and configuration of complex ServiceNow solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and ServiceNow best practices.\n\nResponsibilities include:\n\nDevelop, configure, and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM modules\nDesign, build, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Management\nDesign and implement integrations between ServiceNow and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, IntegrationHub, and MID Servers\nDesign, deploy, administer, and optimize MID Server architecture, ensuring scalability, security, and high availability\nSupport CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM alignment\nCollaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and ServiceNow platform governance\nTranslate business and operational requirements into scalable technical designs and implementation plans\nPerform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administration\nDevelop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities\nTroubleshoot complex platform, integration, and infrastructure issues while identifying opportunities for optimization and automation\nProduce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational procedures\nApply ITIL principles, ServiceNow best practices, and enterprise governance standards to improve service delivery and platform performance\nIdentify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives\nABOUT THE QUALIFICATIONS\n\n7+ years of hands-on ServiceNow development experience within large enterprise environments\nStrong experience developing solutions across both ServiceNow ITSM and ITOM modules\nHands-on experience implementing Discovery, CMDB, CSDM, Service Mapping, and Event Management\nExperience designing, deploying, and supporting MID Server architecture and integrations\nAdvanced proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and ServiceNow development best practices\nStrong experience developing integrations using REST APIs, SOAP web services, cloud connectors, and enterprise integration technologies\nSolid understanding of enterprise infrastructure, cloud platforms, networking, and monitoring technologies\nExperience supporting ServiceNow platform administration, security, ACLs, roles, groups, and governance\nStrong understanding of ITIL principles and enterprise service management practices\nExperience participating in Agile software development methodologies\nExcellent analytical, troubleshooting, and problem-solving skills\nExcellent written and verbal communication skills\nAbility to collaborate effectively across globally distributed technical and business teams\nServiceNow Certified System Administrator (CSA) certification is preferred\nServiceNow Certified Application Developer (CAD) certification is preferred\nServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) or other ITOM certifications are considered a strong asset\nITIL Foundation certification is considered an asset\nABOUT THE ROLE\nLocation: Remote \nDuration: 6-month contract with a high likelihood of extension\n\nAI DISCLOSURE\nWe may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.\n\nAPPLY NOW\nIf you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.\n\nABOUT SYSTEMATIX\nSystematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.\nSystematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.\n\nSystematix. Solutions Focused. 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