{"id":3737786,"url":"https://alion.io/job/systematix-service-contract-administrator","title":"Service Contract Administrator","company":{"id":4508554,"name":"Systematix","domain":"systematix.com","url":"https://alion.io/company/systematix-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-02T13:25:08Z","employer_posted_date":null,"last_verified_at":"2026-11-02T13:25:08Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"We are Systematix and we are currently looking for a Service Contract Administrator to provide administrative and contract management support to the North American Aftermarket Sales organization for one of our global Life Sciences and Technology partners.\n\nABOUT THE PROJECT\nOur client is a global leader in life sciences and scientific instrumentation, providing innovative technologies and services that support laboratories, researchers, and scientific organizations around the world.\nAs part of the Service Contract Administration team, the Service Contract Administrator will support day-to-day activities related to service contracts, renewals, quotations, order processing, and customer commitments.\nWorking closely with Aftermarket Sales, Customer Service, and other internal departments, the successful candidate will help ensure contracts and transactions are processed accurately, efficiently, and in accordance with established procedures.\nThis is an excellent opportunity for an organized, detail-oriented, and technically adaptable individual looking to develop their career within a global organization.\n\nABOUT THE RESPONSIBILITIES\n\nProvide administrative and operational support to the North American Service and Aftermarket Sales teams.\nPrepare and process customer quotations, service contract renewals, orders, and related documentation.\nSupport the administration of service contracts, requests for proposals (RFPs), warranty conversions, and contract renewals.\nProcess spare parts requests and support order booking activities.\nReview purchase orders, scopes of work, payment schedules, and contractual documents to ensure accuracy and completeness.\nProcess contractual documentation in accordance with established procedures, service-level expectations, and company policies.\nMaintain accurate customer, contract, quotation, and order information across internal business systems.\nMonitor outstanding activities, follow up on required information, and help ensure customer commitments and deadlines are met.\nCollaborate with internal departments, including Legal, Accounting, Environmental Health & Safety, and Human Resources, to support contract drafting, review, and approval processes.\nAssist Sales and Customer Service teams in resolving administrative, contractual, and order-processing issues.\nSupport month-end, quarter-end, and year-end transaction processing and closing activities.\nIdentify discrepancies, escalate issues when appropriate, and contribute to timely resolution.\nMaintain organized records and documentation to support operational accuracy and compliance.\nAdapt to changing processes, systems, and business priorities while maintaining a high level of service and attention to detail.\nABOUT THE REQUIREMENTS\n\nBachelor’s degree or equivalent combination of education and relevant experience.\nStrong organizational and time management skills, with the ability to manage multiple tasks and competing priorities.\nExcellent attention to detail and a commitment to accuracy when handling contracts, customer information, and business transactions.\nStrong learning agility and the ability to quickly become proficient with new systems, processes, and procedures.\nComfortable working with multiple business applications and technology platforms.\nProficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.\nStrong analytical and problem-solving skills, including the ability to resolve practical issues in situations where established procedures may be limited.\nStrong written and verbal communication skills.\nExcellent interpersonal and customer service skills, with the ability to collaborate effectively across departments.\nAbility to follow established processes while exercising sound judgment and initiative.\nAbility to work independently and as part of a collaborative team.\nFlexibility to support changing business demands and transaction deadlines, particularly during month-end, quarter-end, and year-end periods.\nPREFERRED QUALIFICATIONS\n\nPrevious experience in contract administration, sales support, customer service, order processing, or a related administrative role.\nExperience with Salesforce or other Customer Relationship Management (CRM) platforms.\nFamiliarity with Oracle 12 or other Enterprise Resource Planning (ERP/EBS) systems.\nStrong Microsoft Excel skills.\nExperience reviewing and interpreting service contracts, quotations, purchase orders, and related business documentation.\nFamiliarity with contract renewals, warranty administration, or aftermarket service operations.\nExperience working in a large corporate or technology-focused environment.\nExposure to life sciences, scientific instrumentation, healthcare, or related industries.\nABOUT THE ROLE\nThis is a contract opportunity beginning December 4, 2026, and running through November 21, 2027.\nThe position is 100% onsite, Monday through Friday, at our client’s facility located in north Toronto.\nCandidates must be able to work onsite throughout the assignment and demonstrate flexibility to support business demands, including potential extended hours during month-end, quarter-end, and year-end processing. Occasional holiday work may also be required.\nCompensation: CAD $25 – 27 per hour.\n\nThis is an entry-level opportunity suited to someone with strong administrative and organizational capabilities, an aptitude for learning new business systems, and an interest in developing experience in contract administration and sales operations.\n\nAI DISCLOSURE\nAs part of our recruitment process, Systematix may use artificial intelligence (AI) tools to assist with resume screening, candidate matching, and recruitment administration. All hiring decisions are ultimately made by our recruitment and hiring teams.\n\nAPPLY NOW\nIf you are interested in finding out more, please contact us or submit your resume to .\nKnow someone who would be a great fit? We welcome referrals of qualified candidates and are always interested in connecting with talented professionals.\n\nABOUT SYSTEMATIX\nSystematix is a Canadian-owned Global Consulting and Resourcing firm with more than 50 years of experience delivering technology solutions to clients across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.\nSystematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse perspectives, experiences, and backgrounds.\n\nSystematix. Solutions Focused. 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