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This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.\nLocation: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.\nRequirements\nCatalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.\nCore Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.\nCSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.\nWorkspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.\nAccess & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.\nPlatform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.\nReporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.\nTesting & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.\nRequired Skills:\nBachelor’s Degree and 8+ years or more of experience.\nMust have an active Secret clearance\nU.S. Citizenship required\nCertifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification\nExcellent facilitation, communication, and stakeholder engagement skills\nAbility to work in a fast-paced mission-driven environment\nStrong documentation, communication, and cross-functional collaboration skills\nFamiliarity with DevSecOps principles and practices\nFamiliarity with Agile methodologies such as Scrum and/or Kanban.\nExcellent customer service skills, with experience working in a customer-facing position\nExperience with ServiceNow implementations\nPreferred Skills\nExperience with USAF Cloud One or Platform 1. \nServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM\nBenefits\nSES provides a competitive salary and the following benefits:\n 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