Service Coordinator
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Sep 22, 2026.
Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level!
As a Service Coordinator you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.
Responsibilities
Estimate and prepare proposals for minor repairs and replacements across HVAC, electrical, and plumbing trades.
Partner with vendors to secure competitive pricing and order and track required parts and materials.
Identify customer needs, recommend appropriate solutions, and prepare detailed, accurate proposals.
Close sales while developing and maintaining strong, trust-based customer relationships.
Stay current on industry trends, products, equipment, and technologies.
Consistently meet or exceed established sales goals and performance expectations.
Collaborate with office staff, technicians, and management to ensure accuracy and efficiency in estimates and proposals.
Provide customers with timely updates regarding proposals, parts, scheduling, and the status of their service or repair needs.
Support the Customer Service team by assisting with incoming phone calls as needed and ensuring customer inquiries are handled promptly and professionally.
Demonstrate strong organizational, leadership, and time-management skills while effectively managing multiple priorities.
Qualifications
5+ years of related experience preferred.
Strong knowledge of the HVAC, electrical, and plumbing industries.
Strong sales and customer service skills.
Excellent verbal and written communication skills.
Strong computer skills, including proficiency with Microsoft Excel, Outlook, email correspondence, data entry, and typing.
Ability to learn and efficiently navigate company software and technology.
Strong attention to detail and accuracy.
Dependable, trustworthy, and professional in appearance and manner.
Work Schedule
Full-time, Monday–Friday.
Weekend work as needed.
What We Offer
Competitive Pay & Benefits: Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.
Life & Disability Insurance: Company-paid coverage with options to enhance your benefits.
Retirement Savings: 401(k) with a generous company match and immediate vesting.
Paid Time Off: Holidays and a PTO plan that grows with years of service.
Career Growth: Education assistance and professional development opportunities.
Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.