{"id":4107787,"url":"https://alion.io/job/t-d-williamson-supervisor-customer-service","title":"Supervisor, Customer Service","company":{"id":2063590,"name":"T.D. Williamson","domain":"tdwilliamson.com","url":"https://alion.io/company/tdwilliamson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:50:09Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T05:09:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.\nEach day we dedicate ourselves to treating each other, our customers and our community with care and respect.\nPurpose\nThis role is tasked with leading a team of Sales Support Representatives (ISRs) dedicated to fostering an exceptional customer experience. \nPrimary Responsibilities:\nTeam Leadership and Development\nRecruits, supervises, evaluates, inspires, and cultivates a high-performing team to ensure alignment with organizational goals and objectives.\nAdministers performance evaluations in accordance with the company’s Performance Management Program, delivering objective, constructive feedback on employee performance, identifying training needs, highlighting areas for growth, and assessing potential for advancement within the organization.\nDesigns and implements individualized development plans through consistent coaching, mentorship, and cross-training initiatives.\nFosters a collaborative and dynamic team culture to sustain elevated performance levels.\nChampions the continuous improvement framework within the sales support representative team to enhance operational efficiency and effectiveness.\nSales Support Oversight\nEnsures the sales support team proactively meets customer expectations through professional correspondence, comprehensive quotations, precise order fulfillment, and timely delivery of products and services tailored to client specifications.\nEstablishes and enforces quoting and order processing standards to deliver a consistent, exceptional customer experience while maintaining team adherence to these protocols.\nConducts regular audits of completed ISR activities to verify accuracy, responsiveness, and alignment with service excellence benchmarks.\nReporting and Analysis\nProvides accurate and timely analysis of key performance indicators (KPIs) via dashboards to reinforce the company’s customer service vision and uphold efficient, high-quality service delivery. Metrics include quote turnaround time, sales order entry accuracy, and responsiveness.\nPerforms periodic process audits and drives actionable improvements to optimize workflows.\nCompiles and presents financial and sales performance data to Business Unit leadership and internal stakeholders with clarity and precision.\nOperational Excellence\nMaintains a deep understanding of TDW Western Hemisphere product offerings, technologies, performance specifications, limitations, and applications.\nSustains technical proficiency through ongoing professional development and self-directed learning.\nPromotes continuous improvement across processes, team performance, customer responsiveness, interdepartmental relationships, and communication strategies.\nCollaborates with Sales Leadership, Legal Counsel, and Quality and HSE Departments to address contractual obligations and mitigate business risks effectively.\nQualifications:\nBachelor’s Degree required, with a preference for Engineering, Business Management, or Sales/Commercial disciplines preferred.\nMinimum of five years in a supervisory capacity in the oil and gas pipeline industry preferred.\nExceptional organizational skills, with a proven ability to manage time and allocate resources effectively.\nDemonstrated leadership capabilities, with a track record of inspiring and guiding teams to success.\nStrong commercial acumen and interpersonal skills, adept at building relationships and navigating complex customer interactions.\nThrives in a fast-paced, dynamic environment with the agility to adapt to shifting priorities.\nKnowledge, Skills, and Abilities\nExcellent interpersonal, customer service, written and verbal communication skills\nAbility to learn and develop working understanding of mechanical products and functions along with engineering terminology and industry design codes\nAbility to learn and develop a broad understanding of TDW products and equipment\nAbility to excel in a fast-paced environment dealing with customer situations\nComputer skills including MS Excel required. Experience with CRM/ERP database\nAbility to manage multiple tasks simultaneously under strict deadlines\nAbility to thrive in a team environment\nAbility to speak and write in English","description_format":"text","description_chars":4351,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Oil & Gas","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-11T22:50:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:5","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/t-d-williamson-supervisor-customer-service","json_url":"https://alion.io/job/t-d-williamson-supervisor-customer-service.json","meta":{"generated_at":"2026-11-12T19:44:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2063590},"rest":"https://alion.io/mcp/rest/get_company?id=2063590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft-d-williamson-supervisor-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft-d-williamson-supervisor-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft-d-williamson-supervisor-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t-d-williamson-supervisor-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft-d-williamson-supervisor-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4107787}},{"tool":"search_jobs","arguments":{"company":"tdwilliamson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4107787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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