{"id":2512244,"url":"https://alion.io/job/t-mapp-asesora-de-servicio-al-cliente","title":"Asesora de Servicio al Cliente","company":{"id":4420641,"name":"T-mapp","domain":"t-mapp.com","url":"https://alion.io/company/t-mapp","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T09:11:44Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T10:54:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Compañía dedicada a la fabricación y comercialización de maquillaje se encuentra en búsqueda de su próxima Asesora de Servicio al Cliente, quién será la encargada de brindar una atención oportuna, empática y efectiva a los clientes de la marca, gestionando solicitudes, quejas y reclamos a través de los diferentes canales de contacto, asegurando una excelente experiencia y la correcta trazabilidad de cada caso.\n¿Qué harás en esta posición?\nAtender solicitudes, quejas y reclamos de clientes a través de canales telefónicos y correo electrónico.\nRegistrar, clasificar y dar seguimiento a cada caso en el sistema de gestión.\nBrindar soluciones claras y oportunas, garantizando el cierre efectivo de los requerimientos.\nEscalar los casos que lo requieran a las áreas correspondientes.\nMantener una comunicación cordial, respetuosa y alineada con el tono de la marca.\nAsegurar el cumplimiento de los tiempos de respuesta establecidos.\nApoyar en la actualización de bases de datos y reportes básicos del área.\n¿Qué deberías tener previamente?\nTécnica o tecnóloga en áreas administrativas, servicio al cliente o afines.\nMínimo 1 año de experiencia en cargos de servicio al cliente.\nExperiencia en atención telefónica y por correo electrónico.\nManejo de herramientas ofimáticas (Word, Excel, correo electrónico).\nBuena presentación personal y excelente comunicación verbal y escrita.\n¿Qué recibirás por parte de ellos?\nSalario Mínimo.\nUbicación: Bogotá.\nModalidad: Presencial - Lunes a Viernes.\nContrato a término indefinido directamente con la compañía.\nEnvía tu CV y embárcate en este emocionante proceso que podría cambiarte la vida.\nUn abrazo,\nT-mapp Team","description_format":"text","description_chars":1655,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:11:44Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.534,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:3","agency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/t-mapp-asesora-de-servicio-al-cliente","json_url":"https://alion.io/job/t-mapp-asesora-de-servicio-al-cliente.json","meta":{"generated_at":"2026-10-20T13:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420641},"rest":"https://alion.io/mcp/rest/get_company?id=4420641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft-mapp-asesora-de-servicio-al-cliente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft-mapp-asesora-de-servicio-al-cliente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft-mapp-asesora-de-servicio-al-cliente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t-mapp-asesora-de-servicio-al-cliente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft-mapp-asesora-de-servicio-al-cliente"}]}