{"id":3209861,"url":"https://alion.io/job/t-mobile-sr-technician-end-user-support","title":"Sr. Technician - End User Support","company":{"id":19639,"name":"T-Mobile","domain":"t-mobile.com","url":"https://alion.io/company/t-mobile-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-10-24T15:35:30Z","employer_posted_date":null,"last_verified_at":"2026-10-24T15:35:30Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"The End User Support (EUS) Senior Technician acts as an agent for the continuous, effective operation of corporate systems in the T-Mobile US Enterprise, ensuring connectivity and providing world-class customer service in a prompt and\nprofessional manner.\n\nThe goal of the Senior is to ensure that the proper operational documentation and processes have been created for the services provided by EUS, as well as provide support for the EUS Associates and Technicians. Must have AI experience minimally for driving decisions, excellent written and verbal communication skills. Strong analytical and troubleshooting skills. The ability to work in a fast-paced team environment, providing solutions to diagnose and resolve problems. Expert-level experience in configuring and troubleshooting Windows-based and Mac OS computing systems, workstations, servers and networks is required.\n\nResponsibilities: \nWork on Incidents, Problems, and Requests assigned to the EUS organisation that are related to client hardware repair/provision, installing/fixing approved desktop applications, repair of desktop operating systems, network-related issues, or issues related to phones and headsets.\nActively contribute by creating Knowledge Base Articles as well as reviewing and approving Knowledge Base articles submitted by the EUS organisation.\nAs a subject matter expert, identify trends with incidents, diagnose problems, create problem records, and follow through by owning the problem through to resolution.\nManage and work through escalations submitted from the EUS organisation or other leadership to include resolution, documentation, and follow-up with appropriate entities.\nEnsure local site operations are adhering to EUS standards, while leading other EUS staff in local site operations.\nOther Duties/Projects as assigned by business management as needed.\n\nRequirements: \nCustomer Service: Able to provide excellent customer service skills in person, in writing, and on the phone\nProficient in Client Operating Systems (Windows and Apple), Troubleshooting Applications, Cloud Applications, Telecom, DEX Applications, VPN Solutions (Zscaler), Citrix, MFA, Service Now, Virtual Workstations and Splashtop\nDemonstrate understanding of O365 Internet Explorer, MS Edge, Chrome, and endpoint security.\nTroubleshooting Skills: Expert-level understanding of troubleshooting application, hardware and OS issues\nClient Hardware: Ability to fix/repair client hardware, including desktops, laptops, monitors, mice, and docking stations.\nNetworking: Good understanding of networking technologies, including TCP/IP, Wireless technologies, and patch panels.\nEndpoint and User Security: Proficient knowledge of endpoint security and user security protocols. Familiar with MFA tools, processes, and dependencies.\nRoot Cause Thinking: Proven experience to proactively troubleshoot issues leading to root cause resolutions.\nTechnical Writing: Ability to create Knowledgebase articles, process documentation, as well as clearly communicate issues with systems.\nApple/MAC- Enrollment/Mgmt, Operating system, Admin tools, Endpoint security.\nProficient in AI - Artificial Intelligence.\nSkills\nApple, Citrix, Service Now, ServiceNow, Windows, macOS","description_format":"text","description_chars":3222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-24T15:35:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/t-mobile-sr-technician-end-user-support","json_url":"https://alion.io/job/t-mobile-sr-technician-end-user-support.json","meta":{"generated_at":"2026-10-28T02:58:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19639},"rest":"https://alion.io/mcp/rest/get_company?id=19639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft-mobile-sr-technician-end-user-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft-mobile-sr-technician-end-user-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft-mobile-sr-technician-end-user-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t-mobile-sr-technician-end-user-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft-mobile-sr-technician-end-user-support"}]}