{"id":1157226,"url":"https://alion.io/job/t-rowe-price-desktop-support-tech-bar-onsite-baltimore-md","title":"Desktop Support - Tech Bar (Onsite Baltimore, MD)","company":{"id":704268,"name":"T. Rowe Price","domain":"troweprice.com","url":"https://alion.io/company/t-rowe-price","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69500,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:05:38Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T03:18:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At T. Rowe Price, we identifyand actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.\nWe believe doing the right thing for our clients and our associates is good business.With a career at the firm, you can expect opportunities to create real impact at workand in your community. You’llenjoy resources to support your career path, as well ascompensation, benefits,and flexibility to enrich your life. Here, you’llfind acollaborative culture that respectsand valuesdifferencesand colleagues who share a spirit of generosity.\nJoin us for the opportunity togrow and make a difference in ways that matter to you.\nRole Summary\nThe Desktop Support Technician - Tech Bar provides high-quality, walk-up technical support to employees in a fast-paced, customer-facing environment. This role is the first point of contact for end-user technology issues and focuses on rapid troubleshooting, clear communication, and an exceptional support experience. The technician supports hardware, software, mobile devices, and peripherals while maintaining a welcoming and professional Tech Bar environment.\nResponsibilities\nEnd-User Support:\nProvide walk-up, in-person technical support at the Tech Bar for desktops, laptops, mobile devices, and peripherals\nDiagnose and resolve hardware, software, operating system, and connectivity issues\nSupport Windows and/or macOS environments, VDI environments, including standard productivity tools (e.g., Microsoft 365, collaboration tools)\nPerform device setups, swaps, upgrades, and replacements\nCustomer Experience:\nDeliver friendly, professional, and efficient service in a customer-facing support model\nClearly explain technical issues and solutions to non-technical users\nManage multiple walk-up requests while maintaining service quality\nSet expectations on resolution times and escalate issues appropriately\nIncident & Asset Management:\nDocument incidents, requests, and resolutions accurately in the ticketing system\nTrack, manage, and maintain IT assets and inventory associated with the Tech Bar\nFollow established processes for device lifecycle management (imaging, deployment, decommissioning)\nCollaboration & Continuous Improvement:\nPartner with other IT teams (network, security, endpoint, service desk) to resolve complex issues\nIdentify recurring issues and suggest process or knowledge base improvements\nMaintain Tech Bar cleanliness, organization, and readiness\nQualifications\nRequired:\n2+ years of enterprise experience in desktop support, service desk, or end-user IT support\nStrong knowledge of Windows and/or macOS operating systems\nExperience supporting laptops, desktops, printers, mobile devices, and peripherals\nFamiliarity with ticketing systems and basic asset management practices\nExcellent customer service and communication skills\nPreferred:\nExperience working in a walk-up support or Tech Bar environment\nKnowledge of Microsoft 365, Active Directory, and basic networking concepts\nMobile device support experience (iOS, Android)\nIT certifications (CompTIA A+, ITIL, Microsoft, Apple)\nKey Skills & Attributes\nCustomer-first mindset with strong interpersonal skills\nAbility to multitask and prioritize in a high-traffic environment\nStrong troubleshooting and problem-solving abilities\nOrganized, detail-oriented, and process-driven\nComfortable working independently while collaborating with a broader IT team\nWork Environment\nOn-site, customer-facing Tech Bar setting\nRequires standing, walking, and handling IT equipment\nMay include occasional after-hours or rotational support as needed\nFINRA Requirements\nFINRA licenses are not required and will not be supported for this role.\nOn-Site Work Requirement\nThis role is based onsite and requires five days per week in the office to support team collaboration and business needs.\nBase Salary Ranges\nPlease review the job posting for the location of this specific opportunity.\n$69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers$76,500.00 - $130,000.00 for the location of: Washington, D.C.\n$87,000.00 - $148,000.00 for the location of: New York, California\nPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one componentof our total compensation package. Employees may be eligible for a discretionary bonus, which is determinedupon company and individual performance.\nCommitment to Diversity, Equity,andInclusion\nAt T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideasand perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.\nBenefits\nWe value your goals and needs, at work and in life. As an associate, you’llbe supported with resources, benefits, and work-life balanceso you canthrive in ways that matter to you.\nFeatured employee benefits to enrich your life:\nCompetitive compensation\n\nAnnual bonus eligibility\n\nA generous retirement plan\n\nHybrid work schedule\n\nHealth and wellness benefits, including online therapy\n\nPaid time off for vacation, illness, medical appointments, and volunteering days\n\nFamily care resources, including fertility and adoption benefits\n\nLearn more about our benefits.\nT. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.","description_format":"text","description_chars":6518,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Asset Management"],"lifecycle":[{"event":"open","at":"2026-09-23T22:05:38Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:7","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":true},"html_url":"https://alion.io/job/t-rowe-price-desktop-support-tech-bar-onsite-baltimore-md","json_url":"https://alion.io/job/t-rowe-price-desktop-support-tech-bar-onsite-baltimore-md.json","meta":{"generated_at":"2026-09-24T13:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}