{"id":2110448,"url":"https://alion.io/job/t-rowe-price-digital-client-experience-analyst","title":"Digital Client Experience Analyst","company":{"id":704268,"name":"T. Rowe Price","domain":"troweprice.com","url":"https://alion.io/company/t-rowe-price","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69500,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:05:23Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T11:37:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At T. Rowe Price, we identifyand actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.\nWe believe doing the right thing for our clients and our associates is good business.With a career at the firm, you can expect opportunities to create real impact at workand in your community. You’llenjoy resources to support your career path, as well ascompensation, benefits,and flexibility to enrich your life. Here, you’llfind acollaborative culture that respectsand valuesdifferencesand colleagues who share a spirit of generosity.\nJoin us for the opportunity togrow and make a difference in ways that matter to you.\nRole Summary\nThe Client Experience Analyst supports the U.S. Intermediaries (USI) Digital Client Experience team by analyzing advisor interactions across digital channels and translating data-driven insights into actionable recommendations that improve the advisor experience. This role serves as a subject matter consultant for advisor-facing digital tools and services, leveraging web analytics, voice-of-client feedback, and business knowledge to identify opportunities for improvement, support product enhancements, and drive increased engagement.\nThe analyst partners closely with product owners, technology teams, sales support teams, and business stakeholders to evaluate advisor journeys, optimize digital experiences, support issue resolution, and ensure the successful delivery of advisor-focused enhancements.\nResponsibilities\nAnalyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.\nDevelop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.\nTranslate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.\nEvaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.\nPartner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.\nConduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.\nMonitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.\nServe as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.\nCollaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.\nBuild strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.\nQualifications\nRequired:\nBachelor's degree or equivalent combination of education and relevant experience.\n2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.\nExperience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.\nExperience developing dashboards and performance reporting.\nStrong analytical, problem-solving, and critical-thinking skills.\nAbility to translate complex data into clear business recommendations.\nExperience working with cross-functional teams, including technology, product, operations, and business stakeholders.\nStrong written and verbal communication skills.\nPreferred:\nExperience supporting advisor, wealth management, financial services, or intermediary distribution businesses.\nExperience participating in Agile delivery teams.\nFamiliarity with user story development, testing, and user acceptance validation.\nExperience analyzing client journeys and digital experience performance.\nKnowledge of customer experience measurement methodologies and voice-of-client programs.\nFINRA Requirements\nFINRA licenses are not required and will not be supported for this role.\nWork Flexibility\nThis role is eligible for hybrid work, with up to one day per week from home.\nBase Salary Ranges\nPlease review the job posting for the location of this specific opportunity.\n$69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers$76,500.00 - $130,000.00 for the location of: Washington, D.C.\n$87,000.00 - $148,000.00 for the location of: New York, California\nPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one componentof our total compensation package. Employees may be eligible for a discretionary bonus, which is determinedupon company and individual performance.\nCommitment to Diversity, Equity,andInclusion\nAt T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideasand perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.\nBenefits\nWe value your goals and needs, at work and in life. As an associate, you’llbe supported with resources, benefits, and work-life balanceso you canthrive in ways that matter to you.\nFeatured employee benefits to enrich your life:\nCompetitive compensation\n\nAnnual bonus eligibility\n\nA generous retirement plan\n\nHybrid work schedule\n\nHealth and wellness benefits, including online therapy\n\nPaid time off for vacation, illness, medical appointments, and volunteering days\n\nFamily care resources, including fertility and adoption benefits\n\nLearn more about our benefits.\nT. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.","description_format":"text","description_chars":7126,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-08T22:05:23Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:19","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":true},"html_url":"https://alion.io/job/t-rowe-price-digital-client-experience-analyst","json_url":"https://alion.io/job/t-rowe-price-digital-client-experience-analyst.json","meta":{"generated_at":"2026-10-15T11:47:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704268},"rest":"https://alion.io/mcp/rest/get_company?id=704268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft-rowe-price-digital-client-experience-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft-rowe-price-digital-client-experience-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft-rowe-price-digital-client-experience-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t-rowe-price-digital-client-experience-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft-rowe-price-digital-client-experience-analyst"}]}