{"id":2947458,"url":"https://alion.io/job/t-rowe-price-lead-ai-support-enablement-engineer","title":"Lead, AI Support & Enablement Engineer","company":{"id":704268,"name":"T. Rowe Price","domain":"troweprice.com","url":"https://alion.io/company/t-rowe-price","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-29T05:49:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":188000,"currency":"USD","period":"year","gross":null,"usd_annual":188000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DLP","optional":false},{"name":"FinOps","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenAI","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:04:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T21:44:19Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At T. Rowe Price, we identifyand actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.\nWe believe doing the right thing for our clients and our associates is good business.With a career at the firm, you can expect opportunities to create real impact at workand in your community. You’llenjoy resources to support your career path, as well ascompensation, benefits,and flexibility to enrich your life. Here, you’llfind acollaborative culture that respectsand valuesdifferencesand colleagues who share a spirit of generosity.\nJoin us for the opportunity togrow and make a difference in ways that matter to you.\nRole Summary\nThis person will own technical build-out and operation of enterprise AI platform integrations - identity, connectors, and control-plane guardrails - across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function - support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups - and serve as L3/L4 escalation for platform and connector defects.\nResponsibilities\nDesign, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations \n Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection \nServe as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0-2 support \n Lead the AI support model: define Tier 0-2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships \n Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements \nOwn relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs \nPartner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate \nOwn provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration \nMaintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements \nEvaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed \nContribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation \nSupport platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements \nQualifications\nRequired:\n5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration \nExperience leading or mentoring engineers and running a technical support or enablement function \nProven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals) \nHands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms \nExperience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns \nFamiliarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging \n Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design \nExperience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms \nAbility to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts \nComfortable operating as L3/L4 escalation point and partnering with vendor support teams \nPreferred:\nExperience in financial services or another highly regulated industry \nFINRA Requirements\nFINRA licenses are not required and will not be supported for this role.\nWork Flexibility\nThis role is eligible for hybrid work, with up to three days per week from home.\nBase Salary Ranges\nPlease review the job posting for the location of this specific opportunity.\n$110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers$121,000.00 - $207,000.00 for the location of: Washington, D.C.\n$138,000.00 - $236,000.00 for the location of: New York, California\nPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one componentof our total compensation package. Employees may be eligible for a discretionary bonus, which is determinedupon company and individual performance.\nCommitment to Diversity, Equity,andInclusion\nAt T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideasand perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.\nBenefits\nWe value your goals and needs, at work and in life. As an associate, you’llbe supported with resources, benefits, and work-life balanceso you canthrive in ways that matter to you.\nFeatured employee benefits to enrich your life:\nCompetitive compensation\n\nAnnual bonus eligibility\n\nA generous retirement plan\n\nHybrid work schedule\n\nHealth and wellness benefits, including online therapy\n\nPaid time off for vacation, illness, medical appointments, and volunteering days\n\nFamily care resources, including fertility and adoption benefits\n\nLearn more about our benefits.\nT. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.","description_format":"text","description_chars":7475,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-20T19:04:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":35,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":188000,"is_top_pay":false},"html_url":"https://alion.io/job/t-rowe-price-lead-ai-support-enablement-engineer","json_url":"https://alion.io/job/t-rowe-price-lead-ai-support-enablement-engineer.json","meta":{"generated_at":"2026-10-29T22:17:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704268},"rest":"https://alion.io/mcp/rest/get_company?id=704268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft-rowe-price-lead-ai-support-enablement-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft-rowe-price-lead-ai-support-enablement-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft-rowe-price-lead-ai-support-enablement-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t-rowe-price-lead-ai-support-enablement-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft-rowe-price-lead-ai-support-enablement-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2947458}},{"tool":"search_jobs","arguments":{"company":"troweprice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2947458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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