Senior Customer Success Manager T Cloud Public (m/f/d)

T-Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Responsibilities and Duties

• Customer Journey Management: Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention.
• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.

Certifications required for the position:

• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

• DevOps Foundation
• OTC Architect

Experience:

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
• High resilience, adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
• Fluent written and spoken German and English
• Willingness to travel nationally and internationally

What do we offer you?

Work environment & flexibility

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.