{"id":4066577,"url":"https://alion.io/job/t-tech-infrastructure-engineer","title":"Infrastructure Engineer","company":{"id":688993,"name":"T-Tech","domain":"ttech.uk.com","url":"https://alion.io/company/ttech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-11T11:34:19Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:20:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career? \nJoin a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.\nKey Responsibilities\nAdvanced Technical Support\nProvide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues\nIdentify root causes, evaluate solutions, and implement robust, long-term fixes\nEnsure issues are fully resolved with no downstream impact\nAnalyse trends and recurring incidents, implementing preventative measures\nInfrastructure & Cloud Management\nMonitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance\nDrive improvements in platform reliability, scalability, and security\nDeploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment\nService & Operational Excellence\nFollow best practice processes for incident, problem, and change management\nContinuously improve service desk processes, tooling, and knowledge sharing\nContribute to operational efficiency through standardisation and automation\nCustomer Engagement\nAct as a technical escalation point for customers, ensuring a professional and high-quality experience\nBuild strong relationships through clear communication and technical expertise\nEnsure customer satisfaction through timely and effective resolution\nDocumentation & Reporting\nAccurately log and manage incidents within the service management system\nMaintain clear documentation of fixes, processes, and time tracking\nTeam Development & Mentoring\nSupport and mentor Service Desk Analysts and Engineers\nShare knowledge to improve first-time fix rates and team capability\nTake ownership of your professional development, including certifications and ongoing learning\nRecruitment Process\nTelephone interview with the Recruitment Manager\n30-minute Microsoft Teams interview with the Hiring Manager\nOnline Thrive Assessment\nFinal stage interview in our London Office\nRequirements\nSkills, Experience & Qualifications\nWe’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.\nHolds at least one certification in Microsoft Azure, Microsoft 365, or server technologies\nMinimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment\nHands-on experience working within an ITIL-aligned service environment\nStrong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments\nExperience managing Microsoft Exchange (both Online and on-premises environments)\nBenefits\n23 days annual leave plus your birthday off, because your time matters\nBUPA Cash Plan to support your health and wellbeing\n50 percent flexible working, giving you real balance and autonomy\nWork from home allowance to help cover your home office costs\nTwo paid charity days each year, so you can give back to causes you care about\nFully funded training and professional development to support your long-term career growth\nThree company social events per year, designed to connect, celebrate and have fun as a 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