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Don’t let your future swirl down the drain, apply today and join the best in the business with T3 Services Group\nThe Good Stuff:\nMedical, Dental, Vision & Pet Insurance\n401(k) with 4% company match\nPTO, Paid Holidays & Paid Wellness Time\nEmployee Discounts\nContinuous Training and Career Development\nAbout the Role:\nThe Customer Care Advocate is responsible for delivering a great customer experience while representing the T3 brand and culture at all times. This person serves as a liaison between customers and the company, helping resolve concerns, answer questions, and ensure every interaction is handled with professionalism and urgency.\nThis role will work closely with customers, managers, technicians, and vendors to identify trends, resolve issues, and improve the overall customer experience.\nJob Duties:\nHandle customer inquiries, account updates, and transactions accurately and in a timely manner\nRespond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication\nResolve customer concerns on the first call whenever possible\nDeliver 5-star service while handling customer issues in a professional manner\nMonitor and track 5-Star Reviews for weekly technician bonus programs\nMaintain customer review reporting and respond to review comments\nCreate reports, identify trends, and provide updates to leadership\nMonitor and update customer concerns in ServiceTitan Task 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