{"id":3706457,"url":"https://alion.io/job/t3servicesgroup-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":4417675,"name":"T3Servicesgroup","domain":"t3servicesgroup.com","url":"https://alion.io/company/t3servicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:04:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-15T16:25:26Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"T3 Services Group: Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today!\nThe Good Stuff:\n$60,000-$65,000\nWork from home!\nMedical, Dental, Vision\n401k with 4% company match\nPTO, Paid Holidays, Paid Wellness Time\nCompany provided laptop, monitor, and headset.\nJob Duties:\nHandle inbound customer calls\nHandle escalated calls; resolve customer issues\nRun daily, weekly monthly Call Center Performance Report\nRun daily, weekly, and monthly CSR Performance Summary\nIdentify and provide consistent coaching to low performing employees\nConsistently managing the call center activity board to monitor performance, after call work times (ACW), and breaks and lunches\nEnsure proper coverage for call center and dispatcher departments by adjusting breaks and lunches as needed to maximize agent available time and decrease abandon rate\nReview paid time off (PTO) requests for call center staff and submit to the Assistant Call Center Manager for final approval.\nCreate and conduct employee action and corrective action plans, when needed.\nSend trouble tickets to help desk when problems arise\nCommunicate and assist with training all changes such as updates, ETA’s, and system issues that may affect production\nMonitor email leads and delegate as they come in\nInterview potential candidates for hire\nAssist with training new hires, if needed\nMust have the ability to multi-task and work on multiple projects simultaneously.\nQuality - monitor and score inbound calls for CSR’s; conduct side by side call observations; calibrate with Call Center lead(s) to ensure quality scores are accurate\nCoach and develop employees based on deficiencies and provide action plans to improve CSR’s overall call performance and meet departmental goals.\nAll other duties as assigned\nWhat you need:\nHS Diploma or GED\nMinimum of 4 years of supervisory / management experience in a centralized call center environment. Related experience and/or advanced training or any equivalent combination and experience in a similar field may be considered. \nExperience coaching and developing employees\nMust have proven positive leadership skills working with leads and employees\nAbility to perform in a high-volume environment and work on multiple projects simultaneously. \nExperience working in the home services industry preferred\nMultitask by completing phone and computer work simultaneously\nCapability to type at least 40 WPM\nProficiency with Microsoft Office or Google Suite\nAbility to work fast paced and remain organized\nMust be a U.S. Resident","description_format":"text","description_chars":2860,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T21:13:09Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/t3servicesgroup-customer-service-supervisor","json_url":"https://alion.io/job/t3servicesgroup-customer-service-supervisor.json","meta":{"generated_at":"2026-11-15T20:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417675},"rest":"https://alion.io/mcp/rest/get_company?id=4417675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ft3servicesgroup-customer-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ft3servicesgroup-customer-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ft3servicesgroup-customer-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/t3servicesgroup-customer-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ft3servicesgroup-customer-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3706457}},{"tool":"search_jobs","arguments":{"company":"t3servicesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3706457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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