Partner Support Specialist, Saudi National - 20th of sept batch

Tabby • Lending • FinTech • 2 days ago
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Tabby

Tabby is a leading FinTech company in the Middle East that provides "Buy Now, Pay Later" (BNPL) and shopping solutions across the United Arab Emirates, Saudi Arabia, and other regional markets. Founded in 2019, the platform allows consumers to split their purchases into interest-free installments online and in-store while shopping at major retail brands. Today, it serves millions of active users and tens of thousands of merchant partners, playing a major role in driving the adoption of flexible digital payment methods in the region.
tabby.ai • HQ: Dubai, United Arab Emirates • Payments • Lending • FinTech • 201-500 employees • Est. 2019

At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants - ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.

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