{"id":3746985,"url":"https://alion.io/job/tabby-social-media-lead","title":"Social Media Lead","company":{"id":255,"name":"Tabby","domain":"tabby.ai","url":"https://alion.io/company/tabby","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":31000,"currency":"SAR","period":"month","gross":null,"usd_annual":99108},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Instagram","optional":false}],"status":"closed","first_seen_at":"2026-11-03T13:40:18Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T19:49:18Z","board_verified":false,"closed_at":"2026-11-07T19:49:18Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"About the role\nTabby answers its customers in public every day, on X, Instagram, Facebook, app stores and review platforms. This role owns our support presence on those channels: the pages customers come to with a problem, and what they find when they get there.\nMarketing owns Tabby’s brand accounts and brand image, and has its own social media people. Your remit is how Tabby serves customers in public.\nOur Social Media support team in KSA is around 16 people. Operations managers and team leaders run it day to day, including the queue, the shifts and agent performance. Your side of it is the voice we use, the content we publish, the community we build around our customers, and how support handles a public flare-up.\nSaudi Arabia is your main market. You will also cover the UAE as a second market.\nWe want a Saudi national with first-hand knowledge of the local conversation: the platforms, the humour, the references, and what makes a brand credible here.\n\nKey Responsibilities\nWhat you will own\nTone of voice and the standard for public replies, in Arabic and English. You write the standard, keep it current, and check that what customers see matches it.\nProactive content: FAQs, explainers, announcements and how-to material covering payments, limits, disputes and how to reach us. Recurring problems get a public answer.\nA support community: a place where Tabby posts first and customers come to ask their questions.\nHow we show up in public ratings and reviews: app stores, Trustpilot, review platforms, sentiment and share of voice on service topics. You track it, decide how we respond, and organise the team to deliver those responses.\nThe support side of incidents and public flare-ups: what our channels say, when, and in what words, agreed with Marketing, Legal and Compliance.\nReporting on how Tabby support is delivered in public, with recommendations the business can act on.\nPassing what customers say in public into Customer Experience and Product.\nWhat you will share with others\nQuality of public replies. You set the standard, the Quality team measures against it, and team leaders drive it with their agents. Scoring and appraisals stay with the operations line.\nAgent skill on tone and public writing. You build the material and run the sessions.\nThe content calendar with Marketing. You are the Customer Experience counterpart and keep support and campaigns aligned.\nWhat sits outside this role\nQueue management, scheduling, SLAs, productivity, headcount, agent appraisals and discipline sit with the operations managers and team leaders. Brand accounts, brand campaigns and brand image sit with Marketing. Regulatory rules sit with Compliance. Tool selection and procurement sit with CRM and IT.\n\nSkills, Knowledge and Expertise\nRequired skills, knowledge and expertise\nSaudi national, based in Riyadh.\nNative Arabic with strong writing ability. English good enough for day-to-day work with an English-speaking leadership team.\n4+ years in social media, community or content for a consumer brand with high public volume.\nA portfolio of posts and replies you wrote and published yourself. We will ask you to walk us through it.\nFluency in the local conversation: platforms, memes, references and the events people are reacting to.\nCultural and political awareness, with the judgement to keep Tabby out of trouble when a public topic turns sensitive.\nExperience handling a wave of public complaints as the person answering for the company.\nSocial listening and performance reporting with Sprinklr, Lucidya, Sprout Social, Meta Business Suite or equivalent.\nThe ability to set a standard and get people who do not report to you to follow it.\n Preferred qualifications\nFintech or financial services background. You should pick up BNPL and credit cards without product training.\nExperience building a support community or forum.\nExperience working alongside a customer support operation.\nExperience across both the Saudi and UAE markets.\nBachelor's degree in Communications, Marketing or a related field.\n\nBenefits\n\nA working environment where the quality of your work shapes your career trajectory.\nEmployee Stock Options Program (ESOP).\nMedical & Social Insurance.\nFlexi Perks: Monetary benefit for health, well-being, or professional development.\nAI Subscription Allowance of up to 250$","description_format":"text","description_chars":4317,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-11-04T13:40:18Z"},{"event":"close","at":"2026-11-07T19:49:18Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":99108,"is_top_pay":false},"html_url":"https://alion.io/job/tabby-social-media-lead","json_url":"https://alion.io/job/tabby-social-media-lead.json","meta":{"generated_at":"2026-11-10T19:59:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":255},"rest":"https://alion.io/mcp/rest/get_company?id=255"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftabby-social-media-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftabby-social-media-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftabby-social-media-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tabby-social-media-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftabby-social-media-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746985}},{"tool":"search_jobs","arguments":{"company":"tabby.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746985},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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