{"id":1024812,"url":"https://alion.io/job/tabella-customer-success-manager","title":"Customer Success Manager","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":248},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-08T11:35:28Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\nJob Description\nThe Customer Success Manager (CSM) is responsible for developing strong, trusted relationships with mid-market customers by serving as a strategic advisor and advocate. In this role, you will proactively engage with customers to ensure they realize measurable value from insightsoftware’s solutions, driving renewals, retention, and long-term account growth.\nYou will own the customer relationship end-to-end - from onboarding and adoption through renewals and expansion - while acting as a key liaison between customers and internal teams. The ideal candidate is commercially minded, customer-obsessed, and experienced in managing mid-market accounts within a covered CSM model.\nWhat will you do?\nServe as the primary point of contact and trusted advisor for assigned mid-market customers\n\nBuild and nurture senior stakeholder relationships to influence business outcomes and long-term partnership value\n\nDrive product adoption, engagement, and value realization across the customer lifecycle\n\nLead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives\n\nOwn the renewals process end-to-end, including pricing discussions, contract negotiations, and timely delivery of renewal quotes\n\nPartner closely with Sales, Legal, Finance, Product, and Support teams to ensure a seamless customer experience\n\nIdentify expansion opportunities through usage insights and refer qualified upsell and cross-sell opportunities to Sales\n\nForecast and track key account metrics including renewal pipeline, retention, NRR, and customer health scores\n\nManage customer escalations and high-severity issues with a focus on solving business problems and protecting long-term value\n\nAct as the voice of the customer internally by sharing feedback and insights to influence product roadmap and success strategies\n\nDevelop customer success stories, ROI narratives, references, and advocacy opportunities\n\nLead or contribute to special projects that enhance Customer Success processes, reporting, or strategy\n\nTo perform the job successfully, you will demonstrate:\nA strong customer-first mindset with passion for making customers successful\n\nCommercial acumen with confidence owning renewals and influencing revenue outcomes\n\nExcellent executive-level communication, presentation, and relationship-building skills\n\nAbility to operate autonomously in a fast-paced, global, matrixed environment\n\nStrong collaboration skills across Sales, Legal, Finance, Product, and Services teams\n\nAnalytical thinking with the ability to interpret data, trends, and customer health indicators\n\nQualifications\nRequired:\nBachelor’s degree in Business or a related field\n\n3-5 years of experience in Customer Success, Account Management, or a similar customer-facing role\n\nProven experience owning renewals and managing complex customer portfolios\n\nStrong experience with Salesforce and customer success platforms (e.g. Gainsight or similar)\n\nDemonstrated ability to communicate and influence effectively at all levels, including executive stakeholders\n\nPreferred:\nExperience with financial systems, analytics, or Office of the CFO solutions\n\nBackground in SaaS or enterprise software environments\n\nExperience contributing to net revenue retention (NRR) through renewals and expansion\n\nAdditional language skills are a plus\n\nAdditional Information\nAt this time, insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.\nBackground checks are required for employment with insightsoftware, where permitted by country, state, or province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. We are proud to be an equal opportunity workplace.\nThe salary range in United States of America for this position is 79,000.00 to 99,000.00 USD Annual.\nYour specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nThe salary range in United States of America for this position is 65,000.00 to 81,000.00 USD Annual.For sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.\nYour specific offer within this range will be determined by your skills, experience, and qualifications.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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