{"id":1024855,"url":"https://alion.io/job/tabella-principal-command-centre-specialist","title":"Principal Command Centre Specialist","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-09-28T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Commander.js","optional":false},{"name":"Confluence","optional":false},{"name":"Datadog","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Opsgenie","optional":false},{"name":"PagerDuty","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"SIEM","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-04-17T00:00:00Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-09-28T21:52:59Z","board_verified":true,"closed_at":null,"days_open":165,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":164},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\ninsightsoftware\nJob Description\nJob Title\nPrincipal Command Centre Specialist\nDepartment\nIT - Command Centre (DevOps)\nLocation\nHyderabad, India (On-site for the first 3-6 months; remote thereafter)\nReports To\nSenior Manager / Director, Command Centre\nEmployment Type\nFull-time, Permanent\nShift Pattern\n24×7 rotational shifts\nAbout insightsoftware\ninsightsoftware is a global provider of connected solutions for the Office of the CFO. We empower business leaders with accessible insights and connected solutions to drive actionable business strategy. With operations spanning 40+ countries, we help finance and IT teams work smarter, faster, and with greater confidence.\nRole Overview\nWe are building a greenfield Command Centre in Hyderabad to deliver 24×7 monitoring, incident response, and operational excellence across our global, multi-cloud infrastructure (AWS, Azure, on-premises). As a Principal Command Centre Specialist, you will be the senior technical anchor on the floor-owning incident management, troubleshooting cross-domain issues, mentoring junior specialists, and coordinating with leadership during critical events. This is a DevOps support role grounded in ITIL discipline. You will be on-site in Hyderabad for the first three to six months to stand up processes and build team cohesion, after which the role transitions to remote.\nKey Responsibilities\nIncident Management and Troubleshooting\nOwn the incident lifecycle end-to-end-detection, triage, escalation, resolution, and post-incident review-aligned with ITIL best practices.\nTroubleshoot issues across cloud infrastructure (EC2, VPC, VPN, load balancers), identity and access management (IAM, SSO, directory services), networking (DNS, firewalls, routing), databases, and application layers.\nAct as Incident Commander during major incidents; run bridge calls, drive resolution, and deliver executive communications to senior leadership.\nEnsure accurate classification, prioritization, and documentation of all incidents in Jira Service Management.\nMonitoring and Security\nMonitor multi-cloud infrastructure, network components, and security tooling 24×7 using enterprise observability platforms.\nProactively identify anomalies, threshold breaches, and security events; initiate remediation or escalation before business impact.\nMaintain and refine dashboards, alert thresholds, and runbooks to improve detection accuracy and reduce noise.\nShift and Operations Management\nManage shift handoffs, rosters, and coverage to ensure uninterrupted 24×7 operations.\nConduct shift briefings/debriefings and maintain operational logs for leadership visibility.\nDrive adherence to SOPs and escalation matrices across all shifts.\nSLA Management and Stakeholder Communications\nMonitor SLA adherence for incident response and resolution; track MTTR, MTTA, MTBF, and availability metrics.\nProduce operational dashboards and reports for leadership; flag SLA breach risks proactively.\nServe as the communications coordinator during incidents-partnering with Engineering, DevOps, Security, and IT leadership across time zones.\nConduct periodic service reviews with stakeholders; drive continual service improvement initiatives.\nKnowledge Management and Mentorship\nContribute to and maintain runbooks, SOPs, escalation matrices, and troubleshooting guides in Confluence.\nAuthor knowledge articles for recurring incidents and known errors to accelerate resolution.\nMentor junior Command Centre Specialists on operational tasks, troubleshooting techniques, and professional growth.\nRequired Qualifications\n8-10 years in a Command Centre, NOC, or equivalent 24×7 operations environment.\n3-5 years on AWS and/or Azure-strong working knowledge of EC2, VPC, VPN, load balancers, and IAM.\nHands-on troubleshooting experience across cloud, identity, network, database, and application layers.\nAwareness of Kubernetes orchestration principles sufficient to interpret alerts and escalate effectively.\nStrong networking fundamentals-TCP/IP, DNS, DHCP, firewalls, routing, and network segmentation.\nProven major incident management experience including executive communications and multi-team coordination.\nFamiliarity with ITIL frameworks (Incident, Problem, Change Management) and SLA/OLA management.\nExperience with monitoring tools such as PagerDuty, Opsgenie, Datadog, Grafana, CloudWatch, or Azure Monitor.\nExcellent communication skills-ability to convey technical issues to non-technical stakeholders.\nPreferred Qualifications\nITIL V3/V4 Foundation or higher; AWS or Azure Associate-level certification.\nExperience with Jira Service Management, Confluence, and the Atlassian ecosystem.\nFamiliarity with CI/CD pipelines, infrastructure-as-code (Terraform, CloudFormation), and DevOps practices.\nPrior experience in a global, multi-time-zone organization.\nExposure to security operations-SIEM, vulnerability management, or threat detection.\nWhat We Offer\nBuild a greenfield Command Centre from scratch in a high-growth global software company.\nModern multi-cloud tech stack spanning AWS, Azure, SaaS, and enterprise platforms.\nCollaborative, results-oriented culture underpinned by our core values of Winning Attitude, One Team, and Disciplined Execution.\nCompetitive compensation, benefits, and professional development opportunities.\n.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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