{"id":2919850,"url":"https://alion.io/job/taboola-adv-sme-tech-center","title":"Professional Services Subject Matter Expert","company":{"id":5459,"name":"Taboola","domain":"taboola.com","url":"https://alion.io/company/taboola","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T07:37:05Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T16:41:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Realize your potential by joining the leading performance-driven advertising company!\nCurious about what it’s like to work at the world’s number 1 discovery platform as an Advertiser Subject Matter Expert (SME)? We’re glad you asked! \nWhat is the key purpose of an Advertiser Subject Matter Expert (SME)?\nYou will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.\nYou will juggle between:\nComplex technical case investigations.\nConsultation and mentoring to lower levels of support.\nBug reporting, tracking & prioritizing.\nKnowledge creation, retention and training - including via AI and automations.\nOperational data analysis.\nAd-hoc activities and projects with our Product and Business stakeholders.\nLong-term relationships.\nYou will collaborate with multiple stakeholders within the professional services group as well as the engineering group, and our business teams.\nWhat do I need in order to succeed in this role?\nFor this role it is essential that you have:\n3+ years of experience in 2nd level support / 1+ years of experience in 3rd level support.\nAdvanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, reading code.\nProficiency in troubleshooting methodologies - web, DB, analytics, APIs/SDKs, logs.\nAbility to analyze operational data and provide actionable insights.\nProject management capabilities - time management, activity tracking, progress and insights reporting.\nExcellent written and verbal skills in English - technical summaries, training material, emails, face-to-face meetings.\nService quality awareness and empathy.\nAI and automation experience, mainly around support flow automation and knowledge content creation - significant advantage.\nNice to haves include:\nExperience with ad-tech (particularly advertiser side).\nInnovative thinking.\nWhat will I be doing on a day-to-day basis?\nPerform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of Taboola features and architecture.\nBe an escalation point for burning issues within and outside your primary SME area/s.\nProvide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person.\nAnalyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results. \nCreate and provide training and knowledge material - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results.Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.\n\nPerform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.\nCooperate and coordinate with additional groups within professional services, support, sales, account management and more.\nIdentify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.\nManage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.\nWhy should I take on this role in Taboola?\nThis is a role that mixes advanced technical abilities with interpersonal relationships.\nIf you’re looking to challenge yourself technically while leading multiple human interactions, then this is what you’re looking for. In addition, it requires a high level of multitasking, keeping you with a consistent level of interest, offering opportunities to evolve your skills.\nTaboola is an active company with a growing portfolio of features and collaborations, working with some of the biggest names in the business.\nThis keeps us constantly learning, especially with the upcoming integration with Yahoo.\nIf you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow, and learn from and together with smart and talented people.\nWe work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, BuzzFeed, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.\nSounds good, how do I apply?\nIt’s easy, submit your CV by clicking the “Apply” button below. \nTaboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. 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