{"id":994841,"url":"https://alion.io/job/taboola-taboola-news-l3-support","title":"Technical Support Engineer- Tier 3","company":{"id":5459,"name":"Taboola","domain":"taboola.com","url":"https://alion.io/company/taboola","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":58,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"LLM","optional":false},{"name":"SQL","optional":false},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"MySQL","optional":true},{"name":"PagerDuty","optional":true},{"name":"Tableau","optional":true},{"name":"Vertica","optional":true}],"status":"live","first_seen_at":"2026-09-17T06:51:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T19:34:36Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in Hungary!\nAs a Technical Support Engineer on the team in our Budapest office you are the technical owner of OEM and publisher partner relationships from a support perspective. You investigate revenue and inventory anomalies, debug ad-serving and tracking issues, triage feed-ingestion and content-categorization problems, and partner with R&D to root-cause and fix issues spanning product, infrastructure and algorithmic layers.\nThis is a deeply technical, high-ownership, AI-forward role. The team runs a production portfolio of internal AI tooling - RCA agents, investigation apps and monitoring automation deployed on an internal platform - that has cut investigation times on several workflows from hours to minutes. You will use that tool kit, extend it, and build new pieces of it. Expect to write SQL, Kusto and BigQuery, read code, navigate distributed systems, communicate clearly with R&D and business partners, and use AI tooling fluently as a force multiplier for all of the above.\nTo thrive in this role, you'll need:\nStrong SQL. Comfortable with complex multi-join queries, CTEs and window functions against large analytical datasets.\nExperience in technical support, technical operations or production engineering on a complex distributed system.\nAble to read code well enough to trace logic and locate issues.\nStrong written and verbal English; able to communicate technical findings to engineers and business stakeholders alike.\nInvestigative mindset - you enjoy converging on the root cause from an ambiguous problem report.\nAI fluency. Daily use of AI coding assistants and LLM tooling for code, queries, log analysis, summarisation and small automations. Willing to build internal tools rather than wait for them.\nBonus points if you have:\nHands-on experience building agents, MCPs or AI-assisted automations, beyond using off-the-shelf assistants.\nAd-serving systems experience (DFP/GAM, programmatic, fallback paths, attribution, tracking).\nRSS feed-ingestion pipeline experience.\nProduction monitoring and on-call experience (alerts, dashboards, incident response).\nHow you’ll make an impact:\nInvestigate publisher-side and OEM-partner technical issues end to end: revenue drops, inventory imbalances, tracking gaps, ad-serving fallback issues, content categorization errors, feed ingestion problems.\nWrite and refine SQL (MySQL, Vertica), KQL (Kusto), and BQ (BigQuery) against production data sources. Use Grafana, Kibana, Tableau, and internal tooling to monitor and drill into anomalies.\nBuild, tune and own production alerts for the surfaces you cover.\nShare PagerDuty on-call and production-incident response for Taboola News.\nOperate and extend the team's AI tooling portfolio - RCA agents, investigation apps, monitoring automation - and take ownership of stalled initiatives with existing internal demand.\nPartner with R&D and Product: triage what needs engineering involvement, frame the technical question, follow through to resolution.\nBuild internal tooling and runbooks with AI assistance; document recurring investigation patterns.\nIdentify systemic patterns across tickets and feed them back into product or platform improvements.\nWhy Taboola?\nIf you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:\nAdam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.\nWell-being:Enjoy comprehensive benefits (health, etc.), a fully stocked kitchen, and location-specific perks (gym partnerships, parking)\nFlexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.\nWork with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.\nReady to realize your potential?\nTaboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.\nLearn more about #TaboolaLife on LinkedIn,Facebook,Instagram,X,YouTube, & theTaboola Life Blog.\nAbout Taboola\nTaboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.\nTaboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.\nTaboola is the world’s leading recommendation platform with a strong financial background reaching over 500 million daily active users. The company, listed on NASDAQ (ticker: TBLA), had 1.91 billion USD (cca. 650 billion HUF) revenue in 2025. We acquired the Hungarian personalization start-up, Gravity R&D in 2022, to be the basis of our Central European R&D development center, into which we are now seeking candidates for this role.","description_format":"text","description_chars":5593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Recommendation Systems"],"lifecycle":[{"event":"open","at":"2026-09-17T06:53:42Z"},{"event":"close","at":"2026-10-14T10:08:40Z"},{"event":"reopen","at":"2026-10-14T13:45:03Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.779,"p_room":0.75,"age_days":45,"expected_fill_days":58,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/taboola-taboola-news-l3-support","json_url":"https://alion.io/job/taboola-taboola-news-l3-support.json","meta":{"generated_at":"2026-11-02T22:41:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5459},"rest":"https://alion.io/mcp/rest/get_company?id=5459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaboola-taboola-news-l3-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaboola-taboola-news-l3-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaboola-taboola-news-l3-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taboola-taboola-news-l3-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaboola-taboola-news-l3-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":994841}},{"tool":"search_jobs","arguments":{"company":"taboola.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":994841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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