{"id":1145308,"url":"https://alion.io/job/tabs-payments-operations-analyst","title":"Payments Operations Manager","company":{"id":717047,"name":"Tabs","domain":"tabs.com","url":"https://alion.io/company/tabs-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:26:34Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-30T21:55:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Tabs is the AI Operating System for Revenue, built for modern finance and accounting teams. It combines deep revenue and accounting expertise with the agents and applications needed to run revenue work end to end. Tabs understands customer and contract context, applies accounting logic, and executes critical workflows with built in controls, auditability, and human oversight. With Tabs, finance teams can move from manually managing revenue workflows to directing outcomes while the system executes the work.\nAbout the Role\nWe're hiring a Payments Operations Manager to execute day-to-day operations and support the scaling of Tabs' payments program as we bring payments in-house. You will work directly with our Senior Payments Operations Lead, helping to manage merchant operations, disputes, reconciliation, and exceptions as Tabs Pay launches and grows.\nYou'll be hands-on and detail-oriented, executing defined workflows and improving them incrementally. This role is ideal for someone who takes pride in making processes work reliably, escalating issues appropriately, and identifying practical bottlenecks. You'll be the first responder on operational issues and own a meaningful portion of our day-to-day PayOps work.\nTabs Pay serves large North American B2B merchants across an ACH-first payment mix with a growing card share. Operational accuracy and attention to detail directly protect merchant relationships and Tabs' financial integrity.\nWhat You'll Do\nProcess merchant exceptions, holds, reserve adjustments, and merchant activation according to defined policies and documented procedures.\n\nExecute daily and periodic reconciliation across processor, bank, ledger, and merchant-settlement records; identify and escalate breaks for investigation or resolution.\n\nManage the dispute and chargeback workflow: collect merchant evidence, track deadlines, ensure timely submissions, and follow up on outcomes.\n\nProcess ACH returns and negative-balance events according to documented timelines and procedures.\n\nInvestigate and resolve merchant-reported operational issues and discrepancies within your authority; escalate appropriately.\n\nMonitor ongoing merchant activity against policy thresholds; flag merchants requiring review or adjustment.\n\nKeep process runbooks, decision trees, checklists, and operational logs current and usable by the team.\n\nIdentify operational inefficiencies and bottlenecks; document observations and bring improvement recommendations to leadership.\n\nTrack operational KPIs and metrics; prepare regular reporting on PayOps status and performance.\n\nSupport cross-functional work with Finance, Engineering, Support, and commercial teams to implement operational changes and new tooling.\n\nWhat We're Looking For\n3-5 years of experience in payments operations, reconciliation, dispute management, merchant operations, or an adjacent operational function.\n\nDemonstrated execution of payments workflows (reconciliation, dispute processing, ACH returns, merchant management, exception handling) at a payment facilitator, processor, platform, or fintech.\n\nStrong track record of accurate, detail-oriented work in high-stakes operational environments where errors cascade downstream.\n\nAbility to follow defined processes consistently and identify practical improvements without constant oversight.\n\nClear judgment about which issues require escalation and which can be resolved independently; structured communication about decisions and outcomes.\n\nComfort prioritizing among competing operational tasks and managing your own queue of work.\n\nEffective collaboration with support, finance, product, and operational partners to understand requirements and implement changes.\n\nComfort with defined processes and strong operational discipline; appreciation for documentation and systematic approach to work.\n\nFamiliarity with card payment operations (chargebacks, disputes, settlement mechanics) OR strong ACH expertise with willingness to learn card operations; we're flexible on depth depending on your payment rails background.\n\nComfort learning and adopting new tools, including automation and AI-enabled operational tools, to improve accuracy and efficiency.\n\nHelpful Experience\nB2B payments, billing, or invoicing platforms.\n\nMerchant underwriting, reserve monitoring, or risk-related support workflows.\n\nACH or card payment operations, including return and chargeback handling.\n\nFinance operations, customer success operations, or customer support with payments exposure.\n\nExperience working with payment processors, acquirers, or banking partners.\n\nFamiliarity with reconciliation tooling, payment APIs, or transaction data management.\n\nCross-border payments, multi-currency flows, or international money movement.\n\nExperience with automation tools or AI-enabled operational workflows.\n\nAdditional Information\n5 days/week in-office for tri-state candidates; remote available for those outside the region.\nPerks and Benefits (Full-time Employees)\nCompetitive compensation and equity\n\nUnlimited PTO\n\nUp to 100% employer covered monthly healthcare premium (medical, dental, vision)\n\nLunch provided via Sharebite, plus dinner for any later in office days.\n\nParental leave up to 12 weeks\n\nTax free commuter and parking benefits\n\nVoluntary insurances (Life, Hospital, Critical Illness, Accident)\n\nEmployee Assistance Program (Rightway)\n\nFree One Medical Membership\n\n401k\n\nTabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.","description_format":"text","description_chars":5773,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Financial AI","Document AI","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-23T14:45:53Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":68,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/tabs-payments-operations-analyst","json_url":"https://alion.io/job/tabs-payments-operations-analyst.json","meta":{"generated_at":"2026-10-01T02:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1804,"day_limit":5000,"remaining_today":3196,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}