{"id":2499289,"url":"https://alion.io/job/tailormed-patient-support-advocate","title":"Patient Support Advocate","company":{"id":2334107,"name":"Tailormed","domain":"tailormed.co","url":"https://alion.io/company/tailormed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":165},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T13:48:43Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-15T09:11:43Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Description\nJoin Us at TailorMed - Transforming Healthcare Affordability\nAwarded Best in Class in Health Equity 2025\nAt TailorMed, we’re on a mission to eliminate barriers across the entire medication journey-from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.\nOur enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network -deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies -we’re reshaping healthcare with innovative automation and industry-leading partnerships.\nIf you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.\nThe Patient Support Advocate acts as an extended resource for patients, working to secure clear outcomes on affordability applications and claims status. This role is critical to maintaining accurate, efficient, and quality-driven documentation throughout the process.\nResponsibilities\nOutbound calls to programs and payers to obtain claims and application status\nInbound call engagement and facilitation to appropriate team members\nFax management and facilitation across clients\nData entry across EMR + internal CRMs \nApplication approval and denial review\nRequirements\n2 years of experience in a healthcare environment\nExperience working within a EMR/EHR system is a plus\n2+ years in heavy outbound call environment \nCustomer service experience and etiquette\nExperience in working in remote environment\nWhat We Offer\nCompetitive salary + equity\nPremium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work\n401(k) plan with a 4% employer match\nPaid holidays, vacation, and sick leave\nSix weeks of paid parental leave\nCompany-paid life insurance\nNew MacBook, plus all of theCompany provided equipment and technology you’ll need to be successful in your role\nThe opportunity to help shape the future of healthcare\nTailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\nDue to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.\nAt this time, TailorMed is unable to provide sponsorship for employment. 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