{"id":3498373,"url":"https://alion.io/job/taitcommunications-general-manager-global-service-operations","title":"General Manager, Global Service Operations","company":{"id":51260,"name":"Taitcommunications","domain":"taitcommunications.com","url":"https://alion.io/company/taitcommunications","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Christchurch, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":28},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-30T02:37:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T15:53:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We Go Beyond for A Safer World\nTe Tūranga - The Role\nAs Tait continues to expand its global managed services capability, we're looking for a leader who can take an established operation and help shape its next chapter.\nAs General Manager, Global Service Operations, you'll be responsible for evolving our global service delivery model, driving greater consistency, efficiency and performance across our operations. Based in either Christchurch or Wellington, you'll have the opportunity to influence strategy, enhance the customer experience, and build the operational foundations that support future growth, all while leading a capable team responsible for delivering services that customers depend on every day.\nYour key responsibilities will include:\nLeading Tait's global service operations function and helping shape its future operating model.\nDriving the performance, availability and reliability of customer networks and managed service environments.\nEstablishing consistent global standards for service delivery, support, monitoring, incident management and operational readiness.\nPartnering with regional teams, Engineering, Product, Logistics, Supply Chain, Manufacturing and Digital & Information Services to enhance service performance and customer outcomes.\nLeading critical incident response and operational resilience activities across a 24/7 service environment.\nDriving operational efficiency, managing service operations budgets, and identifying opportunities to optimise costs while maintaining high levels of service performance and customer satisfaction.\nLeading the continued evolution of the global service operating model to support growth and scalability.\nImproving global repair, maintenance and RMA processes to deliver greater efficiency and a better customer experience.\nProviding operational insight, performance reporting and strategic recommendations to senior leadership.\nFostering a culture of accountability, continuous improvement and customer-focused service excellence.\nTo view the position description click here.\nŌ pūkenga - About You\nYou're an experienced operational leader who thrives in complex, customer-focused environments where reliability, service excellence and commercial outcomes go hand in hand. You enjoy bringing teams together around a common goal, balancing strategic thinking with operational discipline, and creating the conditions for people and businesses to perform at their best. You will bring:\nSignificant leadership experience in managed services, telecommunications, technology operations, network operations or another critical-service environment.\nExperience leading geographically dispersed teams and supporting services that operate around the clock.\nA strong understanding of service management, operational performance, customer SLAs and service assurance.\nA track record of improving operational effectiveness through standardisation, continuous improvement and scalable operating models.\nThe ability to build strong relationships and influence across technical, commercial and executive stakeholders.\nStrong judgement, resilience and a calm, measured approach when navigating operational challenges and critical incidents.\nA passion for developing high-performing teams and creating a culture of accountability, collaboration and customer focus.\nNgā painga - What’s in it for you?\nWe are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.\nWe prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.\nWe provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café. \nWe recognise your commitment through long service benefits. \nWe balance work with fun through our active social club!\nAbout Us\nFor more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.\nOur employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.\nDiversity & Inclusion Statement\nTait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.\nWe encourage applications from all backgrounds to apply.\nHow to Apply\nSound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.\nApplications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.\nFor more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com \nWe encourage applications from all backgrounds to apply.","description_format":"text","description_chars":5789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-30T02:37:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:4","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/taitcommunications-general-manager-global-service-operations","json_url":"https://alion.io/job/taitcommunications-general-manager-global-service-operations.json","meta":{"generated_at":"2026-11-04T16:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51260},"rest":"https://alion.io/mcp/rest/get_company?id=51260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaitcommunications-general-manager-global-service-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaitcommunications-general-manager-global-service-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaitcommunications-general-manager-global-service-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taitcommunications-general-manager-global-service-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaitcommunications-general-manager-global-service-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3498373}},{"tool":"search_jobs","arguments":{"company":"taitcommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3498373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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