{"id":3498372,"url":"https://alion.io/job/taitcommunications-service-management-engineer","title":"Service Management Engineer","company":{"id":51260,"name":"Taitcommunications","domain":"taitcommunications.com","url":"https://alion.io/company/taitcommunications","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":162000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-14T13:16:03Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We Go Beyond for A Safer World\nService Management Engineer - Client Based\nHelp keep mission-critical communications performing when they matter most.\nAbout the opportunity\nTait Communications is seeking a Service Management Engineer to work at a customer site as a trusted technical advisor and primary point of contact for service, support, and system improvement. You will apply deep knowledge of critical communications systems to sustain network performance, resolve complex issues, and help the customer achieve long-term value from its solution. MUST LIVE IN WISCONSIN or upper ILLINOIS\nWhat you’ll do\nServe as the customer’s trusted advisor and central point of contact for service, support, incidents, problems, and technical projects.\nCoordinate with Tait support teams and engineers to prioritize issues and drive timely resolution.\nAnalyze system performance data and customer feedback to identify risks, trends, and optimization opportunities.\nOversee managed service delivery, lead regular service reviews, and ensure contractual obligations are met.\nMaintain accurate system documentation and support disciplined change-management practices.\nPlan and assist with system changes, upgrades, commissioning, and continuous improvement initiatives.\nTrain customer teams on the operation, maintenance, and troubleshooting of contracted Tait products and services.\nPartner with sales and business development colleagues to identify opportunities and support the customer throughout the engagement lifecycle.\nWhat you’ll bring\nA degree in engineering or equivalent relevant experience.\nStrong technical and systems knowledge, ideally involving critical communications, radio networks, managed services, or a related environment.\nExperience in incident and problem management, network analysis, service delivery, or technical consulting.\nSound judgment and a structured approach to solving complex problems, including under time-sensitive conditions.\nClear, concise communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.\nA customer-focused, collaborative approach and the credibility to build trusted relationships across business and technical teams.\nAvailability to work primarily at the customer’s premises during business hours, with flexibility to support planned or extended unplanned events.\nWillingness to travel to customer sites and work occasional additional hours when required.\nWhy Tait?\nFor more than 50 years, Tait Communications has designed, delivered, and supported critical communications solutions for public safety, transportation, and utility customers around the world. Our purpose is technology that saves lives, and our people help create safer, more resilient communities. You’ll join a global organization that values a commitment to listen, courage to act, and integrity to deliver-while providing challenging work, development opportunities, and recognition for great results.\nReady to go beyond?\nIf you are motivated by solving meaningful technical challenges, strengthening customer partnerships, and supporting systems that communities rely on, we encourage you to apply. Tait Communications welcomes applications from qualified candidates with diverse backgrounds and experiences.\nAbout Us\nFor more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.\nOur employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.\nDiversity & Inclusion Statement\nTait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.\nWe encourage applications from all backgrounds to apply.\nHow to Apply\nSound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.\nApplications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.\nFor more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com \nWe encourage applications from all backgrounds to apply.","description_format":"text","description_chars":4930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-30T02:37:29Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["conf:7","win:late"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/taitcommunications-service-management-engineer","json_url":"https://alion.io/job/taitcommunications-service-management-engineer.json","meta":{"generated_at":"2026-11-14T20:36:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51260},"rest":"https://alion.io/mcp/rest/get_company?id=51260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaitcommunications-service-management-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaitcommunications-service-management-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaitcommunications-service-management-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taitcommunications-service-management-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaitcommunications-service-management-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3498372}},{"tool":"search_jobs","arguments":{"company":"taitcommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3498372},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}