# Service Management Engineer

We Go Beyond for A Safer World Service Management Engineer - Client Based Help keep mission-critical communications performing when they matter most. About the opportunity Tait Communications is seeking a Service Management Engineer to work at a customer site as a trusted technical advisor and primary point of contact for service, support, and system improvement. You will apply deep knowledge of critical communications systems to sustain network performance, resolve complex issues, and help the customer achieve long-term value from its solution. MUST LIVE IN WISCONSIN or upper ILLINOIS What you’ll do Serve as the customer’s trusted advisor and central point of contact for service, support, incidents, problems, and technical projects. Coordinate with Tait support teams and engineers to prioritize issues and drive timely resolution. Analyze system performance data and customer feedback to identify risks, trends, and optimization opportunities. Oversee managed service delivery, lead regular service reviews, and ensure contractual obligations are met. Maintain accurate system documentation and support disciplined change-management practices. Plan and assist with system changes, upgrade

- **Id**: 3498372
- **Url**: <https://alion.io/job/taitcommunications-service-management-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-29T00:00:00Z
- **Employer posted date**: 2026-10-29
- **Last verified at**: 2026-11-14T13:16:03Z
- **Board verified**: yes
- **Days open**: 16
- **Description format**: text
- **Description chars**: 4930
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: RF & Wireless Hardware, Network Equipment

## Company

- **Id**: 51260
- **Name**: Taitcommunications
- **Domain**: taitcommunications.com
- **Url**: <https://alion.io/company/taitcommunications>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Salary estimate

- **Min usd**: 69000
- **Max usd**: 162000
- **Period**: year
- **Method**: role_country_seniority_unknown
- **Sample n**: 15150

## Trust

- **Level**: ok
- **Days open**: 16

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country
- **Illinois** — Kind: city
- **Wisconsin** — Kind: city

## Lifecycle

- Event: open; At: 2026-10-30T02:37:29Z

## Liveness

- **Score**: 57
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.757
- **P room**: 0.75
- **Age days**: 16
- **Expected fill days**: 21
- **Reasons**: conf:7, win:late
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.