{"id":1036561,"url":"https://alion.io/job/taj-hr-operations-specialist","title":"Operations specialist","company":{"id":685623,"name":"Taj HR","domain":"taj-hr.com","url":"https://alion.io/company/taj-hr","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":69,"open_postings":44,"ghost_share":0.523,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T16:33:46Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-10T22:04:59Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":52},"description":"Job Summary\nWe are seeking a detail-oriented and results-driven Operations Specialist to manage and coordinate day-to-day freight and logistics operations, ensuring the smooth and timely movement of shipments from origin to destination. The ideal candidate will have hands-on experience in freight forwarding, customs clearance, warehousing, and transportation, with a strong understanding of air, sea, and land freight operations.\nThe role requires close coordination with customers, carriers, freight forwarders, customs brokers, warehouses, and internal teams to ensure shipments are processed efficiently, accurately, and in compliance with applicable regulations.\nKey Responsibilities\nCoordinate and manage end-to-end freight and logistics operations, from shipment booking through delivery and final documentation.\nHandle and monitor air, ocean, and road freight shipments, ensuring timely movement and delivery.\nCoordinate with shipping lines, airlines, trucking companies, freight forwarders, customs brokers, and warehouses.\nPrepare, review, and maintain shipping and logistics documentation, including commercial invoices, packing lists, Bills of Lading, Air Waybills, delivery orders, and customs documentation.\nFollow up on shipment status, ETAs, arrivals, customs clearance, releases, and final delivery.\nCoordinate with customs clearance teams and ensure required documentation is available for smooth customs processing.\nMonitor and resolve operational issues such as shipment delays, documentation discrepancies, customs holds, damages, or delivery challenges.\nEnsure shipments comply with applicable customs regulations, Incoterms, transport requirements, and company procedures.\nCoordinate with internal Sales, Pricing, Finance, Warehouse, and Compliance teams to ensure seamless service delivery.\nCommunicate proactively with customers regarding shipment status, documentation requirements, delays, and operational updates.\nObtain and coordinate transportation and delivery arrangements with approved carriers and service providers.\nMonitor shipment costs and operational charges and ensure accurate documentation for invoicing and billing.\nMaintain accurate records of shipments, operational activities, costs, and supporting documentation.\nPrepare regular operations reports, shipment status reports, KPIs, and performance dashboards for management.\nIdentify operational issues and recommend improvements to increase efficiency, reduce delays, and improve customer satisfaction.\nSupport customer onboarding and ensure operational requirements are properly implemented.\nMaintain strong working relationships with customers, suppliers, carriers, customs brokers, and logistics partners.\nEnsure all operational activities are conducted in accordance with company policies, safety requirements, and applicable regulatory standards.\nRequirements\nRequirements\nBachelor’s degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field.\n4+ years of hands-on operations experience in freight forwarding, logistics, 3PL, customs clearance, or related sectors.\nStrong practical knowledge of air, ocean, and road freight operations.\nExperience managing shipments from booking to final delivery.\nGood understanding of customs procedures, shipping documentation, Incoterms, and regulatory requirements.\nExperience coordinating with shipping lines, airlines, trucking companies, warehouses, freight forwarders, and customs brokers.\nStrong shipment tracking, follow-up, coordination, and problem-solving skills.\nAbility to manage multiple shipments and priorities in a fast-paced, deadline-driven environment.\nStrong communication and stakeholder coordination skills.\nProficiency in MS Office, particularly Excel; experience with ERP, TMS, WMS, or logistics systems is preferred.\nExperience preparing operational reports, KPIs, and shipment analysis.\nStrong attention to detail and documentation accuracy.\nAbility to work effectively with customers and internal cross-functional teams.\nFluency in [Languages as required by location/market].\nAbility to travel or work flexible hours when required by operational needs.\nImportant Experience Requirement\nCandidates should have core experience in freight and logistics operations, particularly in freight forwarding, customs clearance, transportation, warehousing, or 3PL.\nNice-to-Haves\nExperience working for a freight forwarder, NVOCC, freight brokerage, or 3PL provider.\nExperience with multimodal transportation and coordinating combined air/sea/road shipments.\nHands-on experience with customs clearance and import/export documentation.\nKnowledge of digital freight platforms, TMS/WMS, or integrated logistics systems.\nExperience with cost control, freight reconciliation, and cost-to-serve analysis.\nKnowledge of Saudi/GCC customs and logistics regulations where applicable.\nCertifications such as CPSM, CILT, CCLP, or similar logistics/supply chain certifications","description_format":"text","description_chars":4953,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-18T16:33:46Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.28,"age_days":52,"expected_fill_days":25,"reasons":["conf:0","agency","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/taj-hr-operations-specialist","json_url":"https://alion.io/job/taj-hr-operations-specialist.json","meta":{"generated_at":"2026-11-11T00:01:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":58,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685623},"rest":"https://alion.io/mcp/rest/get_company?id=685623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaj-hr-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaj-hr-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaj-hr-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taj-hr-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaj-hr-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1036561}},{"tool":"search_jobs","arguments":{"company":"taj-hr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1036561},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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