{"id":1246461,"url":"https://alion.io/job/takaful-ikhlas-avp-it-infrastructure-operations","title":"AVP - IT Infrastructure Operations","company":{"id":3501994,"name":"Takaful IKHLAS","domain":"takaful-ikhlas.com.my","url":"https://alion.io/company/takaful-ikhlas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":149},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Matter","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Xen","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Job Purpose\n\nThe Windows Server and AD/O365 Administrator is responsible for the governance, administration, operation, maintenance and continuous improvement of the Company's Windows Server and AD/O365 environment and supporting infrastructure services. The role provides technical leadership in infrastructure planning, lifecycle management, operational resilience, cybersecurity readiness, risk management and technology optimization to ensure secure, highly available and resilient ICT infrastructure that supports the Company's business objectives.\n\nJob Responsibilities\n\nPolicy, Procedures & Governance\nEnsure compliance with ICT policies, standards, security guidelines and regulatory requirements including BNM RMiT.\nParticipating in Incident, Change, and Problem Management.\nMaintain SOPs, architecture diagrams and technical documentation.\nLead the development, review and continuous improvement of infrastructure standards, operational procedures and governance practices.\nEnsure infrastructure operations comply with ICT policies, regulatory requirements and enterprise architecture standards.\n\nWindows (Wintel) Server Administration\n\nAdminister Windows Server 2016/2019/2022/2025 environments.\nPerform server provisioning, hardening, patching and vulnerability remediation.\nTroubleshoot operating system and application issues.\nManage privileged access and administrative security for Windows infrastructure.\n\nIdentity & Active Directory Administration\n\nAdminister Microsoft Active Directory Domain Services (AD DS). \nManage Domain Controllers, DNS, DHCP, Group Policy and Organizational Units (OU). \nCreate, modify and disable user, computer and service accounts. \nPerform Active Directory health checks and routine maintenance. \nMonitor Active Directory replication and resolve operational issues. \nAdminister Active Directory Certificate Services (AD CS), where applicable. \nSupport Active Directory backup and recovery activities. \nPerform Active Directory upgrades and security hardening. \nReview and maintain Active Directory Group Policy Objects (GPO) to ensure compliance with the Company's ICT security standards.\n\nMicrosoft Entra ID & Identity Management\n\nAdminister Microsoft Entra ID (Azure AD). \nSupport Azure AD Connect synchronization. \nManage Multi-Factor Authentication (MFA). \nConfigure Conditional Access Policies. \nSupport Self-Service Password Reset (SSPR). \nAdminister Role-Based Access Control (RBAC). \nSupport identity lifecycle management. \n\nMicrosoft 365 & Email Administration\nAdminister Microsoft 365 tenant services. \nAdminister Exchange Online mailboxes. \nManage distribution groups, shared mailboxes and resource mailboxes. \nAdminister Microsoft Teams, OneDrive and SharePoint Online services. \nTroubleshoot Outlook, Exchange Online and Microsoft 365 issues. \nMonitor Microsoft 365 service health. \nSupport email migration and Microsoft 365 enhancements. \nAdminister Microsoft 365 security and compliance features assigned to the ICT Operations team.\n\nMicrosoft Licensing & Procurement Support\nMonitor Microsoft license utilization and subscription status. \nMaintain Microsoft licensing inventory and records. \nPrepare license requirement analysis based on business requests. \nObtain quotations and coordinate renewals for Microsoft software licenses, subscriptions, and support agreements, including, but not limited to:\nMicrosoft 365 subscriptions \nWindows Server licenses \nWindows Server CALs \nRemote Desktop Services (RDS) CALs \nMicrosoft Entra ID licenses \nAssist in evaluating quotations and preparing procurement documentation. \nCoordinate Microsoft license renewals with Procurement and vendors. \nVerify license entitlement before software deployment. \nMonitor Microsoft license expirations and proactively initiate renewal activities to ensure uninterrupted software licensing and support.\n\nSecurity, Monitoring & Incident Management\nMonitor Active Directory and Microsoft 365 services. \nTroubleshoot identity and email-related incidents. \nPerform root cause analysis for recurring issues. \nCoordinate remediation activities with Infrastructure, Information Security and application owners to ensure timely closure of security findings:\nPenetration Testing \nVulnerability Assessment \nSecurity Review \nTrack remediation progress and update relevant stakeholders. \nParticipate in cybersecurity exercises, ransomware recovery drills and cyber resilience activities. \nImplement security hardening recommendations issued by the Information Security team. \nMonitor Active Directory, Microsoft Entra ID and Microsoft 365 security alerts, authentication activities and privileged access events, and coordinate investigation and remediation where required.\n\n Audit & Compliance\nPrepare technical evidence and artefacts for audit and information security reviews. \nSupport audit walkthroughs and technical discussions. \nAssist in resolving audit findings within agreed timelines. \nMaintain documentation required for audit and compliance purposes. \nEnsure Microsoft licensing records and Active Directory documentation remain up to date. \nCoordinate and monitor the closure of audit findings relating to Active Directory, Microsoft 365 and identity management within agreed timelines.\nPrepare technical evidence, artefacts and system reports for Internal Audit, External Audit, Regulatory Audit and Information Security assessments.\n\nDR & Business Continuity\nParticipate in Disaster Recovery exercises and recovery operations.\nSupport Disaster Recovery planning, testing and operational readiness.\n\nMonitoring, Incident & Vendor Management\nMonitor infrastructure using enterprise monitoring tools.\nPerform root cause analysis and resolve infrastructure incidents.\nCoordinate and implement infrastructure remediation activities arising from penetration tests, vulnerability assessments and security reviews within agreed remediation timelines.\nTrack remediation progress, validate closure of infrastructure-related security findings and provide status updates to Management and Information Security.\nCoordinate with vendors and internal stakeholders.\nPrepare operational reports and documentation.\nPrepare monthly infrastructure operational reports, service availability, capacity utilization, incident trends and project updates for the ICT Monthly Operations Meeting.\nAnalyze operational metrics and recommend corrective and preventive actions arising from monthly operational reviews.\nManage vendor performance against contractual SLAs and KPIs through regular service review meetings and operational governance. \nParticipate in technical evaluations, procurement and contract renewals. \nReview technical proposals and infrastructure solution designs.\nEnsure infrastructure support services are delivered in accordance with agreed Service Level Agreements (SLA) and targeted GSSU customer satisfaction levels.\n\nContinuous Improvement\nRecommend infrastructure improvements and automation using PowerShell where appropriate.\nKeep technical knowledge current through training and certifications.\nDevelop infrastructure automation initiatives to improve operational efficiency and service reliability.\nEvaluate emerging infrastructure technologies and recommend strategic improvements aligned with business objectives.\nPromote technical knowledge sharing and mentoring across the infrastructure team.\n\nJob Requirements \nThe candidate must possess at least a bachelor's degree in computer science, IT or equivalent.\nAverage working experience of around 2 - 10 years in the IT industry, combinations of system administration and engineering roles, especially in Windows, Active Directory, Azure and Office 365. \nAny certifications in Windows, VMware, Cloud, IT Security, ITIL. \nAt least 2 (two) years as a System Administrator, System Engineer, or Subject Matter Expert relevant to the position applied for\nExperience in Enterprise IT infrastructure and system environments, especially in the Banking/Insurance/Takaful sector is an added advantage. \nKnowledge of BNM RMIT guidelines is an added advantage.\nExcellent knowledge of system administration roles and Virtualization technologies (VMware, HyperV, Citrix Xen App/Desktop)\nExperience in Windows Server, Active Directory and Office 365 environments. \nExcellent knowledge of ITIL Framework such as Incident, Change and Problem management\nExperience with security concepts and technologies (authentication, authorization, encryption, digital signature), SSL, web service proxies, firewalls, multi-protocol gateways and VPN.","description_format":"text","description_chars":8516,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely 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