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including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent - deployed and managed via ECK on OKE.\n\nAssist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.\n\nTroubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.\n\nMaintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.\n\nPerform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.\n\nCollaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.\n\nDevelop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.\n\nManage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented in the service management system.\n\nParticipate in an on-call rotation and help reduce operational toil through automation and tooling.\n\nMonitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).\n\nCollaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.\nRequirements\nBachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).\n1 - 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