{"id":2519586,"url":"https://alion.io/job/takealot-courier-controller-ftc-6months","title":"Courier Controller-FTC 6Months","company":{"id":57341,"name":"Takealot","domain":"takealot.com","url":"https://alion.io/company/takealot","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":33,"ghost_share":0,"stale_share":0.697,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T07:05:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T13:03:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Courier Controller for 6 Months to join our team in Cape Town.\nJoin Our Mission at Takealot Fulfilment Solutions | We Are TFS\nRevolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.\nWho We're Looking For:\nInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, \"Uniquely You\" meets \"Powerfully Us\", where your individuality strengthens our collective mission.\nAt TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. \nPurpose of the role: Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.\nThis position reports to the Courier Service Manager\nYour responsibilities can include:\nManage services provided by courier service providers, ensuring service levels are met.\nPlan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s\nMaintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly\nDaily manage all assigned deliveries and highlight problems to clients and follow through until resolved.\nDaily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.\nReport, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.\nMaintaining good relationships and manage services of service providers and giving formally measured feedback\nExamine claims for loss or damage and send to manager for approval of processing.\nReconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.\nContinuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.\nQualifications and experience:\nPost Matric Qualification in logistics or relevant\nAt least 3 years in a distribution and 3PL environment\nProficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements\nAttributes required :\nAble to work under pressure & project a professional image of the company\nPlanning and organising •Conflict resolution\nProblem solving skills •Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner\nFlexible and open towards change\nRelationship-building skills\nAttention to detail/Quality of output\nCommunication: VerbalCommunication: Written\n\nMethodical •Analytical skills\nAdvanced numerical skills\nGoal orientated and motivated to succeed \nAssertive\nInterpersonal skills\nWhy Join TFS:\nPurpose-driven impact: Transform lives through logistics innovation\nAdvanced technology: Work with cutting-edge systems in a fast-paced environment\nCareer growth: Thrive in an agile space that champions continuous improvement\nInclusive culture: Your unique perspective drives extraordinary results\nAt TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. \nMore than just a job, we offer: \nA culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.\nTakealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. 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