{"id":1023952,"url":"https://alion.io/job/takealot-franchise-compliance-controller","title":"Franchise Compliance Controller","company":{"id":57341,"name":"Takealot","domain":"takealot.com","url":"https://alion.io/company/takealot","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":25,"ghost_share":0,"stale_share":0.68,"repost_share":0.08,"time_to_fill_p50_days":50,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T08:50:21Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-11T16:19:16Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Franchise Compliance Supervisor to join our team in Eastern Cape - Gqeberha.\nJoin Our Mission at Takealot Fulfilment Solutions | We Are TFS\nRevolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.\nWho We're Looking For:\nInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, \"Uniquely You\" meets \"Powerfully Us\", where your individuality strengthens our collective mission.\nAt TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. \nWe are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.\nYour responsibilities will include:\nMonitor and report on franchise and driver performance and operational compliance in the field\nGain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific\nTrain and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management\nAssist in the continued improvement of SOP’s for across the delivery network\nMaintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams\nMonitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)\nManage and work to improve weekly KPI’s at franchise level\nConduct regular audits to assess & measure performance and compliance\nTravel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables\nAddress key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address\nAddress key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address\nAddress key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address\nAttributes required:\nHigh energy, self-starter, high level of initiative, creativity and adaptability\nProject management and ability to prioritise focus according to set deliverables is critical\nAuditing SOP compliance\nExecution oriented and operationally pragmatic\nUnderstand how technology works for business\nHands-on field and operational experience\nSystem and process-orientated\nAttention to detail while still seeing the bigger picture\nUnderstand convenience and customer service\nComfortable with change and able to engage with colleagues to assess and refine approach\nLow on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners\nOrganization & sound communication will be key success factors of a Compliance supervisor (Franchise)\nQualifications & Experience:\n3 yrs experience in a client-facing role in an operational environment or similar required\nA degree or equivalent work experience in process analysis and management\n Must have a driver's license\nAbility to analyse data and create reports\nProficient in Microsoft Office (word, excel & powerpoint) required\nProven track record in operational delivery and execution\nOperational experience managing an outlet, hub or a restaurant will be advantageous\nPrevious hospitality/retail franchise working experience will be advantageous\nTraining experience in an operational setting will be advantageous\nIT or tech savvy will be advantageous\nField-based work experience\nPrevious experience in the logistics industry is not required\nExcellent communication and interpersonal skills\nKeen attention to detail\nAble to coordinate across functional teams to promote efficient operations\nAnalyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities\nBe part of the extraordinary. Be part of TFS. \nTakealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.\nMore than just a job, we offer: \nA culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.\nTakealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. 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