{"id":4233376,"url":"https://alion.io/job/takealot-franchise-manager","title":"Franchise Manager","company":{"id":57341,"name":"Takealot","domain":"takealot.com","url":"https://alion.io/company/takealot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":25,"ghost_share":0.04,"stale_share":0.64,"repost_share":0.08,"time_to_fill_p50_days":50,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Polokwane, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T07:23:04Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:28:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Our Mission at Takealot Fulfilment Solutions | We Are TFS\nRevolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.\nWho We're Looking For:\nInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, \"Uniquely You\" meets \"Powerfully Us\", where your individuality strengthens our collective mission.\nThis position reports to the National Franchise Operations Manager\nYour responsibilities can include:\nAssisting in the setting up of SOP’s for all clients across the delivery platform\nConstantly monitor and upgrade SOP’s where necessary\nAssist with the training and set up of new Franchises\nTrain SOP’s at a Franchisee level\nMonitor, manage and maintain the required Franchise service levels\nAdherence of Franchisees to Hub Setup Manual and Franchise Agreement\nSet and manage KPI’s at Franchise level\nRegular audits to assess and measure process and execution performance\nLocal travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly\nDriving the company policies, procedures and brand standards through regular auditing processes\nTrain and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success\nAssist Franchisees in the training of their employees\nMonitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis\nPresenting solutions to solve problems to help drive the momentum and success of the Franchise businesses\nA Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth\nQualifications and experience:\nMatric (grade 12) certificate or similar\n3 years top management experience\nMicrosoft Office experience in word, excel and PowerPoint\nTraining experience will be beneficial\nOperational experience managing national or regional operations\nPrevious hospitality/retail Franchise working experience will be advantageous\nPrevious experience in the logistics industry is not required\nProven track record in delivery and execution\nIT or tech savvy will be advantageous\nMust preferably reside in the Polokwane Main Centre location\nAttributes required :\nHigh energy, self-starter\nExecution bias\nUnderstand how technology works for business\nProject Management\nSystem and process orientated\nAttention to detail while still seeing the bigger picture\nUnderstand convenience and customer service\nStrong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems\nComfortable with change and an excellent team player\nLow on ego, high on delivery and execution\nOrganization and sound communication will be key success factors of a Franchise Manager\nWhy Join TFS:\nPurpose-driven impact: Transform lives through logistics innovation\nAdvanced technology: Work with cutting-edge systems in a fast-paced environment\nCareer growth: Thrive in an agile space that champions continuous improvement\nInclusive culture: Your unique perspective drives extraordinary results\nAt TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. \nMore than just a job, we offer: \nA culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.\nTakealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. 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