{"id":2333371,"url":"https://alion.io/job/takealot-inbound-operations-coordinator-2","title":"Inbound Operations Coordinator","company":{"id":57341,"name":"Takealot","domain":"takealot.com","url":"https://alion.io/company/takealot","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":31,"ghost_share":0,"stale_share":0.806,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-31T12:22:23Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:34:28Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"takealot.com, a leading South African online retailer, is looking for a highly talentedInbound Operations Coordinator to join our Delivery Team in Cape Town. \nWe are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.\nRole reports to: Inbound Division Team Lead\nPurpose of the role:\nTo serve as the critical coordination hub for inbound operations, ensuring seamless end-to-end order fulfillment by managing the complex interplay between suppliers, internal teams, and customers. This role exists to optimize the inbound supply chain process while maintaining exceptional customer satisfaction through proactive communication, efficient problem resolution, and meticulous order management.\nThe Inbound Operations Coordinator acts as the operational backbone that bridges the gap between procurement, logistics, and customer service, ensuring that customer expectations are not only met but exceeded\n\nYour responsibilities can include: \nSupporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.\nSupporting the customer service & buying teams in resolving: \nCustomer order queries;\nComplaints and associated resolution, including route cause analysis;\nMerchant delivery issues & queries.\nEnsuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.\nManagement of all assigned Inbound queries\nProcessing created purchase orders on time, tracking these orders, and managing Merchants and delivery to ensure stock availability and delivery date\nContinuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.\nManaging IBTs, responding to stock availability & Merchant delivery issues and liaising with the distribution centers to ensure customers receive orders on time.\n\nQualifications, Experience and Competencies: \nMatric\nRelevant tertiary qualifications a plus\n3 years relevant industry experience\nCompetency in MS Office packages\n\nAttributes required: \nSolutions-oriented, can-do attitude; self-motivated\nAbility to interact with internal & external stakeholders at all levels\nComfortable with change and excellent team player\nComfortable with learning and adapting to new systems\nStrong organizational & prioritization skills\nProblem Solving Skills\nAttention to detail\nExcellent communication skills, both written and spoken\nCompetent in Excel &/or Google Suite\n\nThe Environment:\ntakealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.\nWe have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.\nWe are short on ego and high on output.\nWe are doers and not only thinkers, it's all in the execution after all.\nWe love what we do and what we are creating.\nWe seek to Employ an Extra Ordinary Mind who:\nis forthright but respectful\nis an expert at doing, who can not only design but also execute\nis analytical, able to use data to make decisions\nis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours\nis passionate about the potential of e-commerce and delivering a world-class customer experience\nis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster\nis able to think about problems from a business perspective using technical and product input\nis curious and challenge the status quo\nis innovative and enjoys iteration\nis collaborative\nwill be at the cutting edge of developing new concepts for takealot.com.\nthinks like an owner of the business.\nis SMART, has INTEGRITY and is HARDWORKING\nIf you meet the above you are an Extraordinary Mind so come and join us!\nTakealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.\n\n groups and people with disabilities will be given preference.","description_format":"text","description_chars":4501,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-12T09:32:30Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.44,"age_days":73,"expected_fill_days":50,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/takealot-inbound-operations-coordinator-2","json_url":"https://alion.io/job/takealot-inbound-operations-coordinator-2.json","meta":{"generated_at":"2026-10-13T20:21:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57341},"rest":"https://alion.io/mcp/rest/get_company?id=57341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftakealot-inbound-operations-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftakealot-inbound-operations-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftakealot-inbound-operations-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/takealot-inbound-operations-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftakealot-inbound-operations-coordinator-2"}]}