{"id":981700,"url":"https://alion.io/job/takeda-customer-project-manager","title":"Customer Project Manager","company":{"id":5984,"name":"Takeda Pharmaceutical","domain":"takeda.com","url":"https://alion.io/company/takeda","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":23,"ghost_share":0,"stale_share":0.739,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":101000,"period":"year","method":null,"sample_n":8265},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-28T20:59:56Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.\nJob Description\nCustomer Project Manager\nAbout the Role\nWe are looking for a commercially astute and customer-focused Customer Project Manager to lead the development and execution of value-based account plans across an assigned portfolio of customers and accounts.\nThis is a highly collaborative field-based role that brings together account management, scientific engagement, brand execution and cross-functional leadership. You will act as the single point of accountability for assigned-account execution, orchestrating local cross-functional account teams and translating customer insights, therapeutic-area expertise and approved engagement priorities into measurable outcomes for patients and the business.\nYou will lead through expertise and influence rather than formal authority, working closely with Sales, Marketing, Medical, Market Access, Strategic Value, Compliance and Supply colleagues to deliver coordinated, insight-driven customer engagement.\nWhat You Will Do\nValue-Based Account Management\nYou will:\nLead and orchestrate a cross-functional account team to deliver the territory account plan through value-based account planning and execution.\nDevelop integrated, insight-driven account plans aligned with brand and access strategies, establishing clear objectives, KPIs and review cycles.\nGrow revenue and market share and meet or exceed agreed targets by tailoring resources and engagement to customer needs, patient pathways and the local healthcare environment.\nDevelop detailed account and stakeholder maps, identifying decision pathways and influence points across the customer ecosystem.\nIdentify patient-pathway barriers and opportunities across screening, diagnosis, treatment initiation, monitoring and patient support.\nTrack account performance, risks and opportunities, dynamically adapting tactics and leading the account team towards agreed outcomes.\nBuild and coordinate networks of Centres of Excellence and support effective qualification, treatment continuity and diagnostic referral pathways.\nSupport diagnostic solutions within relevant centres, including novel diagnostic tools, and facilitate appropriate referral pathways where required.\nManage the agreed customer portfolio and field coverage, including account objectives, contact priorities, activity plans and documented outcomes.\nContribute to local business, account and brand planning through customer insights, therapeutic-area expertise and field intelligence.\nTranslate approved engagement priorities into effective execution within assigned accounts.\nCross-Functional Leadership and Customer Engagement\nA central part of the role will be coordinating colleagues across functions and creating shared accountability for account delivery. You will:\nPrepare and lead comprehensive, solution-driven territory plans with full cross-functional involvement.\nAct as the coordinator and lead for the local cross-functional account team, convening operational and Integrated Field Team meetings where applicable.\nAlign stakeholders around account priorities, coordinate agreed activities and drive accountability for delivery.\nConduct peer-to-peer-style engagements with healthcare professionals, including balanced scientific discussions focused on shared objectives.\nUnderstand customers’ underlying needs and motivations, capture these accurately in CRM systems and use the resulting insights to tailor future interactions and content.\nCollaborate regularly with the Marketing Engagement Lead, sharing account-level insights about customer needs, barriers and customer-journey experiences.\nTranslate approved engagement strategies and customer-journey priorities into execution across assigned accounts.\nProvide timely account-level input to the Sales Lead and Marketing for commercial and business planning activities, including ABP, MRP, MYC, forecasting and sales-data reviews.\nDemonstrate the resilience, assertiveness and persistence needed to overcome access barriers and build credibility with busy specialists and established customer networks.\nUse the appropriate internal referral route for requests outside the role’s scope, including procurement, tender, supply-chain or access-related matters.\nExternal Stakeholder Engagement and Brand Execution\nYou will build long-term partnerships across the healthcare ecosystem and deliver high-quality execution of approved brand and customer strategies. This will include:\nDeveloping and strengthening relationships between Takeda and strategic accounts, key opinion leaders and other relevant stakeholders.\nSupporting the involvement of external experts in appropriate educational and scientific initiatives.\nProviding input into the local brand plan and executing the approved marketing and brand strategy for assigned products.\nSupporting the achievement of short and long-term strategic, customer and revenue objectives.\nUsing patient-centric storytelling to highlight unmet needs, appropriately challenge established treatment norms and differentiate Takeda’s offering.\nTailoring content, engagement cadence and channels to individual customer preferences.\nUsing an effective mix of face-to-face, real-time virtual and other approved omnichannel engagement approaches.\nDeveloping networks of relevant patient-programme stakeholders, including healthcare professionals, nurses and patient organisations.\nSupporting the implementation of home-care solutions where applicable.\nDelivering approved local educational, disease-awareness and diagnostic projects.\nBuilding understanding of the market through patient-flow analysis, customer segmentation and competitor assessment.\nIdentifying customer and business needs that require marketing support and contributing to the prioritisation and delivery of approved activities.\nWorking with the Marketing Engagement Lead, Marketing and Sales Lead, and through the Integrated Field Team where applicable, to deliver agreed activities against clear objectives, budgets, timelines and success measures.\nSupporting successful launch preparation and execution for new products, indications and services through customerengagement,stakeholderreadinessandeffectiveterritoryexecution.\nInsights,EvidenceandAnalytics\nYouwillusecustomer,accountandmarketinformationtosupporthigh-qualitybusinessdecisionsandcontinuouslyimproveaccountexecution.Youwill:\nSystematicallycapture,structureandcommunicatefieldinsights.\nTranslateinsightsintorecommendations,next-bestactionsandupdatestoaccountstrategies.\nProvidestructuredandactionablefeedbackoncustomerneeds,localbarriers,competitoractivity,contentgapsandpotentialadaptations.\nWorkwithStrategicValueandotherrelevantteamstoensureinsightsinformcommercial,accountandmarketingstrategies.\nEducaterelevantstakeholdersontheinterpretationofclinicaldataanditsconnectiontoreal-worldevidenceandpatientoutcomes.\nUseCRM,approvedAI-enabledtools,dashboardsandanalyticstoprioritiseaccounts,preparecustomerinteractionsandadaptengagementbasedonevidence.\nMaintaintimelyandaccuratecustomer,accountandmarketinformation.\nProducemeasurableengagementandoutcomereporting.\nUseavailabledatatorefinetargeting,optimiseresourceallocationandfocusactivityonthehighest-valueopportunities.\nContributecustomer-demandinsights,forecastingassumptionsandmarketintelligencetodemand-planningandproduct-availabilityprocesses.\nCollaboratewithSupplyandCommercialteamstohelpanticipateandrespondtocustomerandmarketneeds.\nOperationalContributionandGovernance\nYouwillcontributeagreedcustomer,accountandmarketinputstooperationalSalesandMarketingprocesseswhileretainingownershipofaccount-levelexecutionandcross-functionalaccountgovernance.\nThe applicable Governance model will clarifytheoperationalallocationofactivities,includingmeetingownership,approvalsandescalationroutes.However,itdoesnotremovetheCustomerProjectManager’saccountabilityfordeliveringexecutionwithinassignedaccounts.\nWhatYouWillBring\nExperienceandQualifications\nYouwillideallybring:\nAbachelor’sdegreeinlifesciences,businessorarelateddiscipline.\nAmaster’sdegreeorMBAwouldbeadvantageous.\nAtleastfiveyearsofrelevantpharmaceuticalorspecialtysales,keyaccountmanagementorbrandmanagementexperience.\nAtleastthreeyearsofexperiencewithinahospitaland/orspecialty-careenvironment.\nProvenexperienceleadingthroughinfluenceandcoordinatingcross-functionalteamswithoutformalauthority.\nStrongunderstandingoftherelevanttherapeuticarea,patientpathwaysandthelocalhealthcareandreimbursementsystem.\nExperienceinaccountplanning,brandplanning,negotiation,analytics,omnichannelengagementandCRM.\nExperiencewithValue-BasedKeyAccountManagementmethodologiesandcare-pathwayanalysis.\nFluencyintherelevantlocallanguageandagoodcommandofEnglish.\nTechnicalandCommercialExpertise\nYouwillbringadvancedcommercial,brand-managementandaccount-managementexpertise,supportedbyastrongunderstandingof:\nRelevanttherapeuticareasandpatientpathways.\nTakedaproductsandthecompetitivelandscape.\nLocalhealthcare,accessandreimbursementenvironments.\nCustomerandstakeholderecosystems.\nDiagnosticsolutionsandreferralpathways.\nOmnichannelengagement,CRM,analytics,digitalplatformsandapprovedAI-enabledtools.\nLeadershipandWaysofWorking\nThesuccessfulcandidatewill:\nLeadthroughexpertise,influenceandcredibilityratherthanformalreportingauthority.\nBringanentrepreneurialmindsetandproactivelyidentifynewcustomerandbusinessopportunities.\nOperateautonomouslywithinaclearlydefinedscope.\nTakeaccountabilityfordecisionsaffectingaccountresults,customeroutcomesandterritoryperformance.\nBalancePatient,Trust,ReputationandBusinessprioritieswhenmakingdecisions.\nManagemultipleprioritiesindependentlyanddemonstrateresilienceinacomplex,competitiveenvironment.\nConvertfieldinsightsintostructuredstrategicandoperationalrecommendations.\nWorkeffectivelywithinsharedgovernance,planninganddecision-makingprocesses.\nCollaborateacrossfunctionsandgeographies,sharinginsightsandbestpractice.\nSetambitiousgoals,actwithpaceandremainaccountableformeasurablepatientandbusinessoutcomes.\nKeyInternalandExternalPartnerships\nTheroleinvolvesextensivecollaborationwith:\nSales\nMarketingandtheMarketingEngagementLead\nMedical\nMarketAccess\nStrategicValue\nCompliance\nSupplyandCommercialteams\nCross-functionalandIntegratedFieldTeams\nExternally,youwillengagewithhealthcareprofessionals,keyopinionleaders,strategicaccounts,patientorganisationsandrelevantdecision-makersacrossthehealthcareecosystem.\nWhatSuccessLooksLike\nSuccessinthisrolemeans:\nBeingthesinglepointofaccountabilityforassigned-accountexecutionandcross-functionalaccount-teamorchestration.\nDeliveringstrong,insight-drivenaccountplansthatimprovecustomerengagementandcontributetopatientandbusinessoutcomes.\nCombiningcommercialacumen,scientificcredibility,customerinsightandbrand-managementexpertisetodifferentiateTakedaincompetitivespecialtymarkets.\nTranslatingcustomerandmarketintelligenceintopracticalrecommendationsandeffectivefieldexecution.\nBuildingcredible,long-termrelationshipsacrosscomplexcustomerecosystems.\nUsingdata,CRM,analyticsanddigitaltoolstoimproveprioritisationandpersonalisation.\nBalancingpatientbenefit,businessvalueandcomplianceineverydecision.\nComplianceandEthicalStandards\nAllresponsibilitiesmustbeperformedinfullcompliancewithapplicablelaws,regulationsandpharmaceuticalindustrycodes,includingEFPIAandtherelevantnationalpharmaceuticalindustrycode.TherolemustalsocomplywithTakedapolicies,standardoperatingproceduresandethicalstandards.\nThesuccessfulcandidatewilldemonstrateastrongethicalandcompliancemindsetandrole-modelTakeda’ssixculturepillars:\nPatient-Centric\nPeople-Minded\nRespectfulandCollaborative\nDecisionEffectiveness\nPerformanceCulture\nEnterpriseOrientation\nThisisanopportunitytotakeownershipofstrategicallyimportantcusto...","description_format":"text","description_chars":13137,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription 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