{"id":3328992,"url":"https://alion.io/job/takeda-pharmaceutical-global-medinfo-operations-manager","title":"Global MedInfo Operations Manager","company":{"id":5984,"name":"Takeda Pharmaceutical","domain":"takeda.com","url":"https://alion.io/company/takeda","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":70,"ghost_share":0,"stale_share":0.4,"repost_share":0.057,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:20:31Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T18:09:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.\nJob Description\nThe Future Begins Here\nAt Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.\nBengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. \n\nRole Objectives:\nCoordinate day-to-day operational support for Global Medical Information and Medical Information call-center services\nMonitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery\nSupport Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance\nProvide operational reports and support process improvement and risk management activities across Global Medical Information\n\nKey Responsibilities:\nMedical Information Activity Delivery\nSupport case management and escalation workflows for Medical Information activities\nMonitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations\nCoordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors\nCoordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams\nPerformance & Continuous Improvement\nPrepare scorecards and reports covering demand, activity performance, quality, escalations and open issues\nIdentify recurring operational gaps and escalate to the Global Medical Information teams\nSupport activity reviews and implementation of agreed operational changes\nRisk Management Activities\nSupport audit and inspection Material Preparation and Activity Tracking\nRetrieve and compile accurate, complete documentation from content repositories in response to audit queries\nKeep track of audit/inspections open Corrective and Preventive Actions (CAPAs) related to Medical Information\nCoordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites).\nMetrics & Reporting Activities\nGenerate periodic and ad-hoc GMI reports for products/TA and regions/LOCs in accordance to GMI templates and guidance from GMI teams\n\nQualifications:\nExperience: More than 5-8 years of relevant professional experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required. Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred. Technical skills:\nWorking knowledge of Medical Information inquiry and contact-center operations\nUnderstanding of scientific inquiry escalation requirements\nExperience monitoring performance, workflows, capacity and vendor delivery\nFamiliarity with inquiry-management, knowledge-management and reporting platforms\nStrong operational analysis, coordination and problem-solving capabilities\nExperience working with AI-enabled tools\nAttention to detail\nEducation: Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred.\nLanguages: Fluent English required; additional languages advantageous\n\nBENEFITS:\nIt is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:\nCompetitive Salary + Performance Annual Bonus\nFlexible work environment, including hybrid working\nComprehensive Healthcare Insurance Plans for self, spouse, and children\nGroup Term Life Insurance and Group Accident Insurance programs\nEmployee Assistance Program\nBroad Variety of learning platforms\nDiversity, Equity, and Inclusion Programs\nReimbursements - Home Internet & Mobile Phone\nEmployee Referral Program\nLeaves - Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)\nLocations\nIND - BengaluruWorker Type\nEmployeeWorker Sub-Type\nRegularTime Type\nFull time","description_format":"text","description_chars":4805,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible schedule","Hybrid work","Life insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Rare Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-27T11:20:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":8,"expected_fill_days":26,"reasons":["seen:8","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/takeda-pharmaceutical-global-medinfo-operations-manager","json_url":"https://alion.io/job/takeda-pharmaceutical-global-medinfo-operations-manager.json","meta":{"generated_at":"2026-11-05T21:31:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5984},"rest":"https://alion.io/mcp/rest/get_company?id=5984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftakeda-pharmaceutical-global-medinfo-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftakeda-pharmaceutical-global-medinfo-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftakeda-pharmaceutical-global-medinfo-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/takeda-pharmaceutical-global-medinfo-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftakeda-pharmaceutical-global-medinfo-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3328992}},{"tool":"search_jobs","arguments":{"company":"takeda.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3328992},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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