{"id":1543948,"url":"https://alion.io/job/takeda-pharmaceutical-hr-generalist","title":"HR Generalist","company":{"id":5984,"name":"Takeda Pharmaceutical","domain":"takeda.com","url":"https://alion.io/company/takeda","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":55,"ghost_share":0,"stale_share":0.473,"repost_share":0.018,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Fe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:47:05Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-31T11:08:44Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.\nJob Description\nAbout the role:\nThe HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.\nThis role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.\nWorking withina clusteredHRmodelsupportingboth assigned areas and broader team demand, theHR Generalistsupports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.\nThe role partners closely withother stakeholders inHRto ensureaccurate,timely, and seamless service delivery, whileleveragingdigital HR tools, automation, and AI-enabled content to continuously improve how work gets done.\nHR Operations & Employee Lifecycle Management\nManage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination\n\nActively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience\n\nResolve Tier 2 employeeand managerqueries across multiple channels (Calls,VideoService Now, HR portal, email, etc.)\n\nExecute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness\n\nGovernand generateHR documentation,leveragingstandardized templates andfurther theAI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.\n\nAct as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.\n\nApplyglobal HR standardsconsistentlyacrosslifecycle activities, ensuringgovernance,complianceand local regulatory alignment.\n\nEnable and guide people leaders to navigate core HR processes using standardized guidance, self-servicechannelsand AI-enabled support, ensuring alignment with global standards while applyingappropriate judgementfor complex or sensitive cases.\n\nEmployee Experience & Service Excellence\nDeliver a human-centric experience, balancing digital solutions with personal interaction\n\nProvide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.\n\nProvide a seamless, consistent experience across all employee and manager interactions\n\nChampion a culture of exceptional service, empathy, and responsiveness across PeopleSolutions.\n\nEnsure a consistent and high-quality experience across the employee journey (onboarding through exit)\n\nSupport adoption of self-service tools, HR portals, and AI-driven HR solutions\n\nProcess Improvement, Automation & Governance\nIdentifyopportunities for process improvement, simplification, and automation\n\nContribute to HR workflow optimization and continuous improvement initiatives\n\nSupport implementation of global process design and standardization\n\nMaintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.gfor ourHRDigitalPartner)\n\nEnsure data accuracy, documentation, and compliance across all HR processes\n\nData, Insights & Digital HR Enablement\nEnsure data integrity and accuracy across HR systems and reporting\n\nSupport reporting, dashboards, and insights to improve operational decision-making\n\nLeverage digital HR tools and analytics to enhance service delivery and efficiency\n\nIdentifytrends in queries and processes to inform improvements and proactive solutions\n\nStakeholder Management & Collaboration (One HR)\nPartner withall partners in our HR operating model, to ensure aligned delivery\n\nMay act as a process and systems expert, supporting training and guidance where needed\n\nCollaborate across global teams to deliver consistent and scalable services\n\nSupport cross-functional initiatives and contribute to HR transformation programs\n\nKey Skills & Capabilities\nStrong experience in HR Operations / Employee Lifecycle Management\n\nKnowledge of HR Systems (Workday, SAP, ServiceNow)\n\nExperience handling high-volume query resolution (Tier 1 & Tier 2)\n\nStrong focus on process design, continuous improvement, and automation\n\nProven ability tooperatein a global, matrixed environment\n\nStrong stakeholder management and communication skills\n\nAbility to use data to drive insights and improvements\n\nDemonstrated human-centric approach with focus on employee experience\n\nExperience & Qualifications\nExperience in HR Shared Services / People Operations/Customer Care\n\nFamiliarity with case management systems (ServiceNow) andWorkday\n\nExperience with process improvement, transformation, or automation initiatives\n\nExposure to global HR processes and compliance requirements\n\nFluency in English (additionallanguagesadvantageous)\n\nLocations\nMEX - Santa FeWorker Type\nEmployeeWorker Sub-Type\nRegularTime Type\nFull time","description_format":"text","description_chars":5235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Rare Disease 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