{"id":981758,"url":"https://alion.io/job/takeda-system-support-analyst-digital-health-platform","title":"System Support Analyst - Digital Health Platform","company":{"id":5984,"name":"Takeda Pharmaceutical","domain":"takeda.com","url":"https://alion.io/company/takeda","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":46,"ghost_share":0,"stale_share":0.435,"repost_share":0.022,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26500,"max":36410,"currency":"EUR","period":"year","gross":null,"usd_annual":42023},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-29T00:43:08Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.\nJob Description\nAs a System Support Analyst - Digital Health Platform, you will play a vital role in supporting the operation, maintenance, and troubleshooting of business-critical systems and applications used within Takeda’s pharmaceutical and regulated environments (such as software as a medical device, SAMD). You’llwork closely with cross-functional teams, including IT, quality assurance, compliance, and business stakeholders, to ensure reliable and compliant application support for users in a highly regulated industry. This position offers an excellent opportunity to develop your skills and experience in system support, regulated environments, and pharmaceutical IT while growing your career.\nKey Responsibilities\nApplication & System Support\nProvide level 1 and 2 support for pharmaceutical and business systems, including monitoring, troubleshooting, and resolving user-reported issues.\n\nAssistwith onboarding and user account management for validated systems and GxPapplications.\n\nDocument, escalate, track incidents and service requests to resolution, ensuring proper handover to specialist teams when required.\n\nIssue Resolution & Incident Management\nRespond promptly to support tickets, logs, and alerts per established SLAs.\n\nDiagnose and resolve technical problems related to application performance, access, or workflow disruptions.\n\nMaintain accuraterecords of support activities and resolutions in the service management system.\n\nCompliance & Documentation\nOperate with a strong awareness of GxP, validation, and data integrity principles requiredin a pharmaceutical environment.\n\nFollow documented operating procedures, work instructions, and change control processes.\n\nContribute toknowledge base articles, user guides, and training materials.\n\nContinuous Improvement & Collaboration\nProvide feedback to improve user experience, efficiency, and reliability of supported systems.\n\nParticipate in quality assurance, patching, and periodic validation testing activities.\n\nCollaborate closely with IT, QA, and Compliance teams to maintaina culture of continuous improvement and regulatory compliance.\n\nKey Qualifications\nRequired:\nBachelor’s degree in information technology, computer science, life sciences, or equivalent work experience.\n\nAt least 1 to 2 years of experiencein application or system support.\n\nFamiliarity with IT service management (ITSM), ticketing systems (e.g., ServiceNow, Jira), and structured troubleshooting.\n\nBasic understanding of pharmaceutical, healthcare, or regulated environments, with a willingness to learn more about GxP, compliance, and data integrity.\n\nStrong oral and written communication skills in English.\n\nCustomer-focused approach with strong problem-solving and interpersonal skills.\n\nAbility to follow processes, document work, and escalate issues as needed.\n\nPreferred:\nPreviousexperience supporting validated or GxPapplications.\n\nUnderstanding ofsoftware/application validation and change control.\n\nExperience working with Windows operating systems and basic networking concepts.\n\nFamiliarity with user account administration (Active Directory or similar).\n\nAbility to read and interpret technical/user documentation.\n\nInterest in the pharmaceutical or healthcare sector and eagerness to grow within a regulated industry.\n\nExperience working with application life cycle management (ALM) systems to support software or system processes.\n\nExperience working in a fast-paced, multi-site environment with remote support capabilities.\n\nWHAT TAKEDA CAN OFFER YOU\nAt Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty, and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.\nBenefits\nHere are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, follow this link.\nCafeteria\n\nMedical - High standard medical care\n\nBridge days\n\nSummer Hours\n\nMultisport Card\n\nYour application and all conversations that occur with the recruiter, HR, and the hiring manager as part of that application will be treated in the strictest confidence.\nAt Takeda’s ICC we Unite in Diversity \nTakeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.\nLocations\nSVK - Bratislava - SvatoplukovaBase Salary Range:\n€26,500.00 - €36,410.00The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.\nFor information about our benefits, please click here.\nWorker Type\nEmployeeWorker Sub-Type\nRegularTime Type\nFull time","description_format":"text","description_chars":5647,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Rare Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-16T21:21:18Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.6,"p_room":0.36,"age_days":44,"expected_fill_days":26,"reasons":["conf:5","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":42023,"is_top_pay":false},"html_url":"https://alion.io/job/takeda-system-support-analyst-digital-health-platform","json_url":"https://alion.io/job/takeda-system-support-analyst-digital-health-platform.json","meta":{"generated_at":"2026-10-29T09:40:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5984},"rest":"https://alion.io/mcp/rest/get_company?id=5984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftakeda-system-support-analyst-digital-health-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftakeda-system-support-analyst-digital-health-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftakeda-system-support-analyst-digital-health-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/takeda-system-support-analyst-digital-health-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftakeda-system-support-analyst-digital-health-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":981758}},{"tool":"search_jobs","arguments":{"company":"takeda.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":981758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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