{"id":1344201,"url":"https://alion.io/job/takkt-ag-service-installations-administrator","title":"Service & Installations Administrator","company":{"id":1765159,"name":"TAKKT","domain":"takkt.de","url":"https://alion.io/company/takkt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-05T21:31:03Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"We are looking for a highly organised and customer-focused Installations & Service Administrator to join our growing team. This is a pivotal role responsible for managing the end-to-end installation and service process across our businesses, ensuring a seamless experience for customers from initial enquiry through to installation completion and aftercare support.\nWorking closely with Sales, Operations, Logistics, Installers and Customer Service teams, you will coordinate service activities, manage workflows, resolve issues and ensure every project is delivered efficiently and professionally.\nThis is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional customer service.\nWhat You'll Be Doing\nManaging customer enquiries, installations and aftercare requests via phone and email.\nCoordinating installation schedules and service visits to ensure effective planning and delivery.\nActing as the key point of contact for service-related issues, delays and escalations.\nLiaising with internal departments, suppliers and installation partners to ensure smooth project execution.\nMaintaining accurate service records, documentation and workflow data.\nMonitoring service performance, response times and SLA compliance.\nSupporting invoicing processes and ensuring job completion information is accurate and up to date.\nIdentifying and implementing process improvements to enhance efficiency and customer experience.\nBuilding strong relationships with third-party suppliers and installation partners.\nRecognising opportunities to support sales teams through upselling and cross-selling opportunities when they arise.\nWhat We're Looking For\nProven experience in a customer service, service administration or coordination role, ideally within a B2B environment.\nExcellent organisational skills with strong attention to detail.\nAbility to prioritise multiple tasks and remain calm under pressure.\nStrong communication skills with the confidence to engage with customers, suppliers and internal stakeholders.\nCommercial awareness and an understanding of how service delivery impacts customer retention and profitability.\nExperience using CRM, workflow management or ticketing systems.\nA proactive and solutions-focused approach with a strong sense of accountability.\nComfortable working within a delivery, installation, workplace solutions or office furniture environment.\nWhat Success Looks Like\nAccurate scheduling and administration of installations and service activities.\nHigh levels of customer satisfaction.\nStrong service visibility and communication across the business.\nImproved SLA performance and response times.\nReduction in service backlogs and overdue jobs.\nFewer escalations and repeat customer contacts.\nEfficient invoicing and service reporting accuracy.\nPositive relationships with customers, suppliers and installation partners.\nWhy Join Us?\nBe part of a supportive and collaborative team.\nPlay a key role in delivering exceptional customer experiences.\nOpportunity to make a real impact through process improvement and operational excellence.\nDevelop your skills within a growing and dynamic business environment.\nIf you're an organised administrator with a passion for customer service and operational excellence, we'd love to hear from you. Apply today and help us deliver outstanding service from installation through to aftercare.","description_format":"text","description_chars":3466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T16:07:32Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.75,"age_days":45,"expected_fill_days":64,"reasons":["conf:1","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/takkt-ag-service-installations-administrator","json_url":"https://alion.io/job/takkt-ag-service-installations-administrator.json","meta":{"generated_at":"2026-11-06T03:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765159},"rest":"https://alion.io/mcp/rest/get_company?id=1765159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftakkt-ag-service-installations-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftakkt-ag-service-installations-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftakkt-ag-service-installations-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/takkt-ag-service-installations-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftakkt-ag-service-installations-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1344201}},{"tool":"search_jobs","arguments":{"company":"takkt.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1344201},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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