{"id":2042084,"url":"https://alion.io/job/takkt-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1765159,"name":"TAKKT","domain":"takkt.de","url":"https://alion.io/company/takkt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gloucester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T18:14:37Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T14:25:05Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Are you a customer champion ? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you as its an exciting time and we are recruiting multiple positions!\nAt BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for a highly skilled Customer Service Advisors to join our friendly and close knit team in Gloucester. As a Customer Service Advisor you will be working as part of our service division, helping our customers with any issues they have, ensuring they’re satisfied with outcome and their overall experience contacting us.\nMain responsibilities:\nDeliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues)\nEnsure that all customer contacts are handled well, giving customers the best possible experience of our brand.\nLiaising with internal departments as and when necessary eg. Accounts, Warehouse\nActively help our customers to buy through cross and upsell opportunities.\nContinually and proactively develop your knowledge of all the company products\nProvide accurate information to customers as well as guidance, supporting them to make their product selections\nEnsure that information is accurately entered into our systems\nRemain compliant with all security and data protection legislation, best practice and internal guidelines\nHandle any customer issues of problems quickly, politely and professionally.\nUse sound judgement in making decisions to balance customer experience with profitability\nWhat we’re looking for in you:\nIdeally a background in customer services, either telephone or face to face.\nOutgoing personality with the ability to form relationships with both customers and the wider team\nAbility to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer\nConfident and passionate about delivering great service\nExcellent attention to detail\nProblem solving skills\nExcellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately\nThis varied role will enable you to gain exposure to several different UK business units, we are growing and our goal is to gain even more market share. You will work with the wider service teams across the UK and this is a key position and pivotal to the success of our service department.\nWhat we can offer you:\nWe want you to love working here, so as well as an amazing role with the opportunity to grow with the business, we are offering a competitive salary in line with the national living wage, with the potential to earn a great bonus plus a contributory pension scheme and 23 days’ holiday (plus bank holidays and your Birthday). We also have many other perks such as free cold and hot drinks, free snacks, weekly prizes and competitions across the service teams!","description_format":"text","description_chars":3150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T18:14:37Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":12,"expected_fill_days":59,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/takkt-customer-service-advisor","json_url":"https://alion.io/job/takkt-customer-service-advisor.json","meta":{"generated_at":"2026-10-20T16:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765159},"rest":"https://alion.io/mcp/rest/get_company?id=1765159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftakkt-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftakkt-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftakkt-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/takkt-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftakkt-customer-service-advisor"}]}