{"id":10574,"url":"https://alion.io/job/taktile-forward-deployed-engineer-ops","title":"Forward Deployed Engineer (Ops)","company":{"id":3487,"name":"Taktile","domain":"taktile.com","url":"https://alion.io/company/taktile","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":37,"ghost_share":0.27,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"GDPR","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-14T22:21:49Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-16T19:07:04Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":93},"description":"About the role\nTaktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll spend much of your time working directly with enterprise customers, acting as their trusted technical partner to investigate issues, guide best practices, and help them get the most value from Taktile's AI platform. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.\nIf you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here.\nWhat You’ll Do as a Forward Deployed Engineer (Ops)\nDevelop a deep understanding of the Taktile platform and the value it can unlock for our customers.\n\nSupport post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.\n\nWork with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.\n\nLeverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.\n\nBuild strong relationships with Taktile's core users within customer teams.\n\nAbout you\nYou have 1-2 years of experience in a customer-facing technical role, partnering directly with enterprise customers to troubleshoot technical issues, advise on best practices, and deliver successful outcomes. Experience as a Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant is preferred.\n\nYou are familiar with AI concepts including prompt engineering, large language models, and AI Agents.\n\nYou are curious and customer-centric, caring deeply about the Taktile platform experience.\n\nYou enjoy solving technical problems and finding innovative solutions to customer issues.\n\nYou have strong knowledge of APIs and data formats such as JSON and XML.\n\nYou are proficient in Python and SQL.\n\nYou have strong analytical skills and a hands-on mentality.\n\nYou communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers).\n\nYou enjoy working directly with customers and are confident leading technical conversations, asking thoughtful questions, and explaining complex technical concepts to both technical and non-technical audiences.\n\nYou are open to a hybrid work model and can work from our Berlin office at least three days per week.\n\nIdeal Qualifications (but Not Required)\nYou have a proven ability to navigate, query, and interpret complex systems and application logs.\n\nYou have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).\n\nYou have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours.\n\nWhat we offer\nWork with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.\n\nMake an impact and meaningfully shape an early-stage AI company.\n\nExperience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.\n\nDevelop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions.\n\nLearn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.\n\nReceive a top-of-market equity and cash compensation package.\n\nGet access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.\n\nUse the equipment of your choice including meaningful home office set-up.\n\nOur Stance\nWe're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.\n\nWe seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.\n\nAbout Us\nTaktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions-approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more attaktile.com.\nAbout Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.\nYour Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.\nHow we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.\nLegal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).\nRetention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.\nYour rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. California residents have additional rights under the CCPA, including the right to know, delete, and correct personal information.\nAutomated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.\nInternational transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.\nBy submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy. 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