{"id":2964434,"url":"https://alion.io/job/tal-technical-specialist-2","title":"Technical Specialist","company":{"id":7066,"name":"TAL","domain":"tal.com.au","url":"https://alion.io/company/tal","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:00:51Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T21:17:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.\nTogether with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.\nWork with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.\nSo, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.\n As a Claims Technical Specialist, you will provide expert technical guidance and oversight across Group Claims, supporting Claims Consultants, Senior Claims Consultants and leaders in the management of complex, sensitive and adverse claims.\nYou will play a key role in driving high-quality and consistent claim outcomes through the application of sound technical judgement, policy interpretation, legislative and regulatory requirements, and best-practice claims management. Beyond individual claim support, you will build technical capability across the broader claims function through coaching, mentoring, case reviews and knowledge sharing.\nWorking collaboratively with Claims Consultants and leaders, you will provide clear technical direction, positively influence claim strategy and decision-making, and identify opportunities to strengthen claims practices and capability.\nProvide expert technical advice, guidance and direction across complex, sensitive and technically challenging claims.\nProvide technical oversight and support across adverse claims, including matters involving contractual remedies.\nReview, endorse and authorise claim decisions within delegated authority levels, ensuring decisions are appropriately reasoned and supported.\nAct as a subject matter expert in policy interpretation, claims frameworks, relevant legislation and regulatory requirements.\nProvide guidance on claim strategy, supporting Consultants to identify appropriate pathways and progress claims effectively.\nCoach and mentor Claims Consultants and Senior Claims Consultants to strengthen technical capability, judgement, decision-making and confidence.\nSupport the development and uplift of delegated authority through targeted coaching, claim reviews and technical guidance.\nFacilitate case conferences, technical forums and claim strategy discussions to support consistent decision-making and shared learning.\nPartner with leaders to identify technical capability gaps and establish appropriate coaching, training and development initiatives.\nSupport quality assurance, audit, governance and risk activities and contribute to improvements arising from identified trends or themes.\nIdentify opportunities to improve claims processes, technical guidance and ways of working, contributing to consistent and best-practice claims management.\nBuild effective working relationships with internal stakeholders and relevant external partners, including rehabilitation providers, medical professionals and superannuation fund partners.\n Significant experience in Group Life Insurance claims, with demonstrated technical expertise across TPD and Income Protection claims.\nStrong experience managing complex, sensitive and adverse claims and providing sound technical recommendations.\nAdvanced knowledge of life insurance products, policy interpretation, claims assessment principles, relevant legislation and regulatory requirements.\nDemonstrated ability to analyse complex information, exercise sound judgement and provide clear, well-reasoned technical direction.\nExperience coaching, mentoring or developing claims professionals and building technical capability in others.\nDemonstrated ability to constructively challenge, influence and guide claim strategy and decision-making.\nStrong written and verbal communication skills, including the ability to translate complex technical matters into clear and practical guidance.\nStrong stakeholder management skills with demonstrated ability to build effective working relationships across Claims and with internal and external stakeholders.\nAbility to identify technical themes, capability gaps and opportunities for continuous improvement.\nA collaborative and pragmatic approach, with the confidence to operate as a trusted technical adviser to Consultants and leaders.\n TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:\nAn Inclusive Employer - Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index \nDiversity Champions - Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change \nReconciliation Advocates - Read our Innovate Reconciliation Action Plan.\nWe welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. \nNeed adjustments during the recruitment process? Let our team know by getting in touch with us here. -we’re here to support you.\nYou’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.\nAs part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.\nWe will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application.\nEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.\nIf you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.","description_format":"text","description_chars":6811,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-20T23:43:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/tal-technical-specialist-2","json_url":"https://alion.io/job/tal-technical-specialist-2.json","meta":{"generated_at":"2026-10-23T23:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7066},"rest":"https://alion.io/mcp/rest/get_company?id=7066"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftal-technical-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftal-technical-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftal-technical-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tal-technical-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftal-technical-specialist-2"}]}