{"id":4023625,"url":"https://alion.io/job/talabat-coordinator-partner-operations-logistics","title":"Coordinator Partner Operations - Logistics","company":{"id":48652,"name":"Talabat","domain":"talabat.com","url":"https://alion.io/company/talabat","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":0.784,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["As Salimiyah, Kuwait"],"countries":["KW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-10T12:56:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T22:23:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.\n Job summary\nWe are looking for a Coordinator to help improve the operational performance of our vendors across all verticals. You will identify vendors that need support, deliver training, resolve operational issues, and track results. Working with teams across the business, you will help create a reliable experience for customers, vendors, and riders.\nWhat’s on your plate?\nVendor performance\nMonitor vendor KPIs, including order acceptance, fail rate, cancellations, vendor delay, and rider waiting time.\nIdentify underperforming vendors, diagnose root causes, and agree on corrective actions.\nTrack whether actions improve performance and escalate persistent issues.\nVendor training and enablement\nMaintain and prioritize the list of vendors requiring training.\nSchedule and deliver in-person and online training for new and existing vendors.\nFollow up after sessions, gather feedback, and help improve training content.\nSupport device setup, troubleshooting, and replacement.\nIssue resolution and stakeholder management\nAct as an operational point of contact for vendors, resolving issues promptly.\nWork with Account Management, Rider Operations, Customer Service, and other teams to solve problems.\nShare recurring issues and vendor feedback with relevant teams.\nReporting, compliance, and process improvement\nPrepare performance reports and insights for the team and stakeholders.\nVerify documents and manage compliance and legal requests using company systems.\nMaintain accurate vendor data and system configurations, including location details.\nSupport new processes, pilots, and special projects.\n What did we order?\nBachelor’s degree\n3-4 years of experience in operations, logistics, or vendor management, ideally in food delivery, grocery, or tech\nAdvanced Excel or Google Sheets and strong data interpretation skills\nConfident presentation and facilitation skills\nStrong written and verbal communication skills, with the ability to influence external partners\nHighly organized and detail-oriented, with the ability to manage multiple priorities\nAnalytical, proactive problem-solver who adapts quickly to new systems and 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