{"id":1958099,"url":"https://alion.io/job/talabat-dispatcher-kitchens-2","title":"Dispatcher - Kitchens","company":{"id":48652,"name":"Talabat","domain":"talabat.com","url":"https://alion.io/company/talabat","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:28:27Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-31T05:44:14Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.\n As a cloud kitchen dispatcher, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process.\nDispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times.\nManage the team of dispatch support leads and service providers.\nComplete operations shift checklists (opening, mid, and closing).\nEnsure all tech systems and internet connectivity are functioning throughout each shift.\nSupervise and lead the dispatch team, providing training and support as needed.\nManage the dispatching of orders from operating partners to riders effectively.\nResolve issues arising from orders or deliveries; coordinate with customers, riders, and the customer service centre.\nEnsure partner compliance with food safety regulations and maintain high standards of hygiene.\nConduct regular food safety checks and audits per established inspection procedures.\n Maintain accurate and timely communication between customers, riders, and dispatchers.\nEnsure all dispatch activities comply with company policies, industry regulations, and safety standards.\nReport all shift problems to Kitchen Managers and rectify issues as they occur.\nMaintain and manage kitchen performance metrics: FIR, AVTC, Vendor Delay,\nVendor Net Fail.\nEnsure all kitchen visitors complete visitor questionnaires and health declarations before entry.\n OHC & PIC certification required.\nProficiency in basic computer applications.\nMinimum: High School Diploma.\nAt least 2 years of experience in dispatch operations or logistics.\nProficient in basic data gathering and analysis.\nAbility to work flexible hours including nights, weekends, and holidays.\nNice to have: Prior experience in 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