{"id":3970529,"url":"https://alion.io/job/talan-e-trading-application-support","title":"E-Trading Application Support","company":{"id":3616,"name":"Talan","domain":"talan.com","url":"https://alion.io/company/talan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":112,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:44:27Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T15:52:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.\nWith over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.\nOur value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.\nIn Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.\n Location: NYC (Hybrid - at least 3 days onsite/week)\nVisa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.\nThe Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications, including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD.\nThe team acts as a key bridge between traders, Technology, Developers, Business Analysts, Infrastructure, and vendors, ensuring production stability, minimizing downtime, and supporting the full trade lifecycle across fixed income and credit products.\nResponsibilities\nProvide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.\nMonitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.\nSupport trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle.\nManage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA.\nCollaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.\nSupport platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to automation and operational efficiency initiatives.\n 5+ years of Application/Production Support experience within investment banking or capital markets.\nStrong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.\nExperience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred.\nStrong troubleshooting skills with hands-on experience in production support, log analysis, and incident management.\nKnowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos.\nFamiliarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills.\nCompany’s Benefits\nAt Talan, we invest in our employees' well-being and empower them with benefits, including:\n Competitive salary between USD $105,000 - 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