Front Office Application Support – ETRM

Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally.

Present on five continents, the group achieved a turnover of 600 million euros in 2023 than 5,000 consultants and aims to exceed the one billion € turnover mark by 2025. The group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Artificial Intelligence, Data Intelligence, Web3, Metaverse, Blockchain or IoT.

We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time..

Responsibilities:

• Provide senior level support to front office users, including traders and schedulers
• Ensure stability of the trade lifecycle from trade capture to end of day processes
• Troubleshoot complex technical and functional issues across the ETRM landscape
• Work closely with traders on pricing, market data, positions, and real time operational topics
• Monitor and validate PnL, risk exposures, and position data
• Coordinate with global teams (development, QA, infrastructure, data)
• Drive root cause analysis and long term remediation
• Document processes, support procedures, and best practices
• Act as a mentor and escalation point for junior and mid level support analysts
• Contribute to Go Live readiness, hypercare, and post implementation stabilization

Required Skills

• 3-15 years of experience in front office support, trade support, or application support in energy trading (We are looking for both mid-level and senior-level candidate)
• Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
• Ability to work under pressure in a fast paced trading environment
• Strong communication skills and ability to interact with senior trading staff
• Proven experience managing incidents, priorities, and time critical operations

Nice to Have

• Direct experience with Orchestrade
• Python
• Cloud exposure (AWS or Azure)
• Experience supporting real time trading activities, telemetry, or scheduling workflows
• Knowledge of North American power markets, with a preference for ERCOT is a plus
• Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plus

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary between USD $75,000 - $105,000 or $105,000 - $135,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits