{"id":2849057,"url":"https://alion.io/job/talan-front-office-trading-application-support-analyst","title":"Front Office Trading Application Support Analyst","company":{"id":3616,"name":"Talan","domain":"talan.com","url":"https://alion.io/company/talan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":107,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:31:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T08:58:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Front Office Trading Application Support Analyst\nLocation: London (5 days per week on-site)\nEmployment Type: Permanent\nShift Pattern: Shift work and weekend support rota required\nEligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role.\nRequirement: Candidates must be based in London or within a reasonable commuting distance.\nAbout Talan:\nTalan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.\nWe are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets.\nThis role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.\nThe Role\nYou will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.\nThis role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment.\nYou will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.\nKey Responsibilities:\nIncident & Problem Management\nOwn and manage Priority 1 and Priority 2 incidents from identification through to resolution.\nPerform root cause analysis and lead post-incident reviews.\nCommunicate effectively with traders, sales teams, technology teams, and management during major incidents.\nCoordinate task-force activities for critical production issues.\nWork closely with upstream and downstream support teams to ensure rapid issue resolution.\nEnsure all incidents are accurately logged, tracked, and documented.\nDrive continuous improvements to platform stability and support processes.\nApplication Monitoring & Production Support\nSupport and monitor a suite of Rates eTrading applications within a global production environment.\nMaintain high levels of platform availability and operational performance.\nMonitor application health, market data flows, trade flows, and system alerts throughout the trading day.\nPerform proactive troubleshooting and performance analysis.\nExecute production support activities, system administration tasks, and operational readiness checks.\nParticipate in global handovers with follow-the-sun support teams.\nDevelop automation and monitoring enhancements to improve operational efficiency.\nContribute to monitoring migrations and tooling improvements using Python and related technologies.\nKnowledge Management\nCreate and maintain support documentation, operational procedures, and knowledge articles.\nAct as a subject matter expert for supported applications.\nSupport user training and adoption of new functionality.\nAssist with onboarding and training of regional and follow-the-sun support teams.\nMaintain clear and effective operational handover procedures.\nService Improvement\nProactively identify trends, risks, and capacity concerns across supported platforms.\nImprove monitoring, alerting, and observability capabilities.\nReduce manual operational tasks through automation and process optimisation.\nEnsure support tooling and application logs remain effective, actionable, and fit for purpose.\nDrive operational excellence initiatives across the support function.\nChange & Release Management\nParticipate in release cycles and production deployments.\nPerform pre-release validation and post-release verification activities.\nCoordinate deployment activities with development and infrastructure teams.\nReview and communicate release notes to stakeholders.\nEnsure new functionality is supportable and operationally ready before production implementation.\nProject Delivery\nContribute to technology projects and strategic initiatives impacting trading systems.\nSupport the introduction of new applications, enhancements, and platform upgrades.\nDefine operational requirements, monitoring standards, and support models for new solutions.\nEnsure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.\nRequired Experience:\nEssential\nProven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.\nThe majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.\nStrong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.\nExperience providing application support as part of a global support team in a fast-paced trading environment.\nProven experience managing high-severity production incidents and driving issues through to resolution.\nStrong troubleshooting, analytical, and root cause analysis skills.\nExperience working directly with traders, sales teams, development teams, and senior business stakeholders.\nStrong commercial awareness with a clear understanding of how technology impacts front-office business performance.\nExcellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams.\nAbility to interact confidently with both junior and senior stakeholders across business and technology functions.\nExperience supporting complex and diverse technology environments and interconnected systems.\nStrong understanding of Linux/Unix environments.\nGood SQL and database troubleshooting skills.\nScripting and automation experience using Python, Shell, or similar technologies.\nExperience with enterprise monitoring, observability, and support tooling.\nResults-oriented mindset with a strong sense of ownership and accountability.\nMandatory Requirements\nFront Office Trading Application Support experience is essential\nInvestment Banking / Capital Markets experience is essential\nRates Trading knowledge highly desirable\nLondon-based role requiring 5 days per week on-site attendance\nParticipation in shift work and weekend rota support required\nCandidates must already be based in or around London\nNo sponsorship available for this position\nExcellent stakeholder management and communication skills required\nProven experience supporting mission-critical trading applications in a Front Office environment required\nHighly Desirable\nKnowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.\nExperience supporting electronic trading, pricing, execution, market data, or risk platforms.\nExperience within a global follow-the-sun support model.\nExposure to release management, DevOps practices, and production change processes.\nFamiliarity with vendor and in-house trading platforms.\nEducation\nDegree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline.\nEquivalent industry experience will also be considered.","description_format":"text","description_chars":7581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting","AI Consulting & 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