{"id":3913059,"url":"https://alion.io/job/talbert-house-operations-supervisor-supportive-housing","title":"Operations Supervisor - Supportive Housing","company":{"id":2804504,"name":"Talbert House","domain":"talberthouse.org","url":"https://alion.io/company/talberthouse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":51000,"currency":"USD","period":"year","gross":null,"usd_annual":51000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T01:18:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T20:19:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Leading with Purpose. Supporting Housing Stability. Strengthening Our Mission.\nPosition Summary\nThe Operations Supervisor plays a vital role in ensuring that individuals and families receiving supportive housing services have access to a safe, stable, welcoming, and supportive living environment. This position provides day-to-day operational leadership, supports and develops staff, and promotes a culture of accountability, collaboration, respect, and continuous improvement.\nWorking closely with Site Operations Coordinators, Care Team Supervisors, Clinical Supervisors, and site leadership, the Operations Supervisor helps ensure that program operations run effectively and that staff have the guidance, resources, and support needed to promote housing stability, individual well-being, and successful program outcomes. The Supervisor balances operational excellence with a person-centered approach, recognizing that behind every program outcome is an individual or family with unique experiences, strengths, needs, and goals.\nThe Operations Supervisor also partners with facilities and maintenance personnel to maintain safe, secure, clean, and welcoming residential and program environments for residents, families, staff, and visitors. Through strong leadership, sound judgment, and a commitment to quality service, this position helps strengthen housing operations, improve service delivery, and advance the organization's mission of providing supportive services and promoting long-term housing stability.\nPosition Responsibilities\nOperational Leadership and Program Excellence\nLead and oversee the day-to-day operations of the assigned site or location in accordance with contractual obligations, licensing, certification, accreditation, and agency standards.\nMaintain a safe, secure, clean, and welcoming environment that supports the dignity, well-being, and needs of residents, families, staff, and visitors.\nCoordinate staffing schedules, shift coverage, inventory, supplies, and maintenance needs to promote continuity of services and effective program operations.\nMonitor program workflow, delegate responsibilities effectively, and ensure operational priorities, deadlines, and performance goals are met.\nReview and approve employee timecards and paid time off requests, coordinating unpaid leave with Human Resources as appropriate.\nAssist with budget development and monitoring to promote responsible use of resources and alignment with program goals.\nPartner with the Associate Director, Site Operations Coordinators, and site leadership to implement initiatives that strengthen operations, improve service delivery, and support organizational objectives.\nIdentify opportunities to improve processes, address operational challenges, and enhance the overall experience of residents and individuals receiving services.\nRespond to operational needs as necessary to maintain effective site functioning and ensure essential services remain available.\nResident-Centered and Housing-Focused Services\nPromote a culture of respect, compassion, professionalism, and accountability that recognizes the experiences, strengths, and individual needs of residents and families.\nSupport an environment that prioritizes housing stability, safety, dignity, personal responsibility, and individualized support.\nRecognize the importance of maintaining safe and stable housing as a foundation for individual and family well-being.\nFoster collaboration and communication across service lines to promote coordinated, integrated, and consistent support for residents.\nWork collaboratively with program and clinical teams to identify barriers to housing stability, resident engagement, and effective service delivery and help develop practical solutions.\nSupport program practices that encourage resident independence, self-sufficiency, personal growth, and progress toward individualized goals.\nModel professional boundaries, ethical decision-making, trauma-informed practices, and respectful interactions with residents, families, colleagues, and community partners.\nHelp ensure that operational decisions support the program's mission and contribute to positive resident experiences, housing stability, and meaningful outcomes.\nStaff Leadership, Development, and Accountability\nRecruit, interview, and participate in hiring decisions for staff within the assigned area of responsibility.\nProvide consistent supervision, coaching, and guidance to help staff build their skills, strengthen performance, and fulfill their responsibilities effectively.\nIdentify staff training and development needs and ensure employees receive appropriate onboarding, training, and ongoing support.\nConduct 90-day performance reviews for new employees and annual performance evaluations for all directly supervised staff.\nEstablish clear expectations, promote teamwork, and recognize opportunities to strengthen staff engagement, communication, and professional growth.\nAddress performance concerns promptly, fairly, and consistently, coordinating corrective action with Human Resources when needed, up to and including formal notice or termination.\nBuild a positive team culture in which staff understand how their individual contributions support residents, housing stability, colleagues, and the overall mission.\nSafety, Quality, and Continuous Improvement\nMonitor site and residential conditions and coordinate with facilities and maintenance personnel to address safety concerns, repairs, maintenance needs, and environmental compliance.\nEnsure compliance with applicable regulatory requirements, licensing, certification, accreditation, contractual obligations, and agency policies and procedures.\nParticipate in site audits, peer reviews, and agency Continuous Quality Improvement (CQI) initiatives.\nMonitor program performance, review outcome data, and use findings to identify opportunities for improvement and strengthen service quality.\nPrepare, review, and submit required reports accurately and within established timelines.\nFollow established protocols for responding to, reporting, documenting, and resolving unusual incidents.\nAnticipate potential risks, use effective intervention and de-escalation skills, and take appropriate action to prevent or mitigate crises.\nPromote a proactive approach to safety, quality assurance, and problem-solving to protect residents, families, staff, and the organization.\nSupport the consistent implementation of policies and procedures that promote housing retention, residential safety, and positive community living environments.\nCollaboration and Communication\nMaintain effective working relationships with internal teams, external partners, service providers, landlords, and other stakeholders.\nCommunicate clearly, professionally, and respectfully to support shared goals and effective coordination of services.\nPromote collaboration between operations, housing, case management, and clinical teams to support a coordinated approach to resident needs.\nAddress conflict in a timely, constructive, and solution-focused manner.\nShare operational concerns, emerging needs, and opportunities for improvement with appropriate leadership.\nPerform other duties as assigned to support program operations and the organization's mission.\nRequired Knowledge, Skills, and Abilities\nThe successful candidate will demonstrate:\nA commitment to supportive housing principles, housing stability, and person-centered services.\nThe ability to build positive working relationships with internal and external partners, staff, residents, families, and community stakeholders.\nStrong leadership skills, including the ability to supervise, coach, motivate, and develop staff.\nEffective conflict-resolution skills and the ability to address concerns openly, professionally, and in a timely manner.\nAn understanding of the importance of safe, stable housing and the role of supportive services in promoting housing retention and individual well-being.\nThe ability to recognize and respond to the diverse needs of individuals and families, including those experiencing housing instability or other life challenges.\nStrong organizational, time-management, prioritization, and multitasking skills.\nAttention to detail and the ability to maintain accurate documentation and meet reporting deadlines.\nEffective verbal and written communication skills.\nSound judgment, problem-solving abilities, and the capacity to respond appropriately to changing operational needs.\nThe ability to maintain appropriate professional boundaries and uphold confidentiality, ethical standards, and agency policies.\nThe ability to recognize potential risks, respond to challenging situations, and promote a safe and supportive residential environment.\nA collaborative mindset and the ability to work effectively across teams and service areas.\nJob Requirements\nHigh school diploma or equivalent.\nAt least two years of supervisory experience or five years of operational or administrative support experience.\nValid driver's license and current automobile insurance.\nEssential Functions and Physical Demands\nThe essential functions of this position include driving as required by assigned job duties and performing the physical and sensory activities necessary to support site operations.\nPositional demands: Constant sitting; occasional standing and walking; driving as required by job duties.\nGross mobility: Rare climbing or crawling; infrequent balancing, stooping, kneeling, or crouching; frequent to constant reaching and handling.\n Sensory demands: Rare tasting or smelling; infrequent use of color vision; occasional use of visual acuity, depth perception, and field of vision; frequent use of near- and midrange visual acuity and visual accommodation; frequent to constant talking and listening.\nEqual Employment Opportunity\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or 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