{"id":2600645,"url":"https://alion.io/job/talent-cloud-technical-complaint-manager-software-hardware","title":"Technical Complaint Manager | Software & Hardware","company":{"id":4423596,"name":"TalentCloud","domain":"talentcloud.group","url":"https://alion.io/company/talent-cloud-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basel, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":171000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:59:36Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:33:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Complaint Manager | Software & Hardware (80%)\nBasel Region, Switzerland | Hybrid\nDo you enjoy getting to the root cause of complex technical problems and coordinating different teams to make sure they are properly resolved?\nWe are supporting a leading international technology and engineering organisation\nin the Basel region that develops sophisticated digital, software and hardware solutions used across industrial environments worldwide.\nThey are looking for a Technical Complaint Manager to take ownership of customer complaints from initial investigation through to sustainable resolution.\nSitting at the intersection of Quality, Software & Hardware Development, Service & Support and Product Management, you will make sure technical problems are not simply closed, but properly investigated, understood and prevented from recurring.\nThis is a particularly interesting opportunity for someone who combines a Quality Management mindset with strong problem-solving and stakeholder management skills.\nWhat You will Be Doing\nTake end-to-end ownership of customer complaints - from initial assessment and investigation through to sustainable resolution.\nCoordinate complaint investigations across Development, Service & Support, Product Management and Quality teams.\nAnalyse technical issues involving software and hardware products, including bugs, unexpected system behaviour, process gaps and recurring problems.\nDrive root-cause analysis and corrective actions, ensuring the underlying problem is addressed rather than simply treating the immediate symptom.\nApply and promote structured problem-solving methodologies such as 8D.\nManage and coordinate multiple complaint cases while ensuring stakeholders remain accountable and actions continue moving forward.\nIdentify recurring and systemic patterns and translate them into proactive product and process improvements.\nContribute to non-conformity management, continuous improvement and the ongoing development of complaint-management processes.\nProvide transparency around complaint status, trends and performance through appropriate KPIs and reporting.\nInfluence and coordinate stakeholders across the organisation - without requiring formal authority.\nWhat We are Looking For\nWe are open to candidates across different levels of experience, from strong developing professionals through to more experienced specialists.\nIdeally, you will bring:\nA background in Quality Management, gained through either your education or professional experience.\nExperience involving customer complaints, complaint management, non-conformities, technical support, audits and/or continuous improvement.\nExposure to software and/or hardware products, with an understanding of how technical problems are investigated and resolved.\nFamiliarity with structured problem-solving and root-cause methodologies such as 8D, RCA and corrective actions.\nDegree or equivalent background in Engineering, Computer Science, Quality Management, Business Administration or a related discipline.\nQuality or auditor certifications would be advantageous, but are not essential.\nStrong analytical skills and a structured, solution-oriented approach to solving problems.\nThe ability to coordinate different teams and personalities, challenge constructively and keep investigations moving towards resolution.\nGerman around B2 level or above, ideally already being used regularly within a professional environment.\nStrong English communication skills.\nWho Will Thrive Here?\nTechnical knowledge is important, but mindset and personality are equally important.\nYou will probably enjoy this role if you:\nSee complaints as opportunities to improve products and processes, rather than simply cases to close.\nNaturally step back, analyse situations objectively and search for the underlying root cause.\nEnjoy bringing together people from different technical and business functions to solve problems.\nTake ownership and are comfortable driving actions through to completion.\nCan influence, motivate and challenge stakeholders constructively - without micromanaging or relying on hierarchy.\nWhy Consider It?\nYou will be joining a highly established, internationally recognised technology organisation with more than 18,000 employees globally and a strong long-term approach to innovation, people and sustainability.\nRather than operating in a purely administrative complaint function, you will work directly with the teams responsible for digital products, software, hardware and technical support, giving you the opportunity to influence both product quality and customer satisfaction.\nYou can also expect:\nAn international environment with exposure to multiple technical and business functions.\nStructured onboarding and knowledge transfer, including close collaboration with the current role holder, direct training from the Hiring Manager and introductions to key departments.\nStrong opportunities for professional development and continued learning.\nExposure to innovative digital, software and hardware technologies within sophisticated industrial environments.\nThe stability and long-term perspective of a successful family-owned global technology organisation.\nA collaborative culture built around open communication, ownership and mutual support.","description_format":"text","description_chars":5272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:59:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-15T21:03:10Z"},"pay":null,"html_url":"https://alion.io/job/talent-cloud-technical-complaint-manager-software-hardware","json_url":"https://alion.io/job/talent-cloud-technical-complaint-manager-software-hardware.json","meta":{"generated_at":"2026-10-15T21:03:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423596},"rest":"https://alion.io/mcp/rest/get_company?id=4423596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalent-cloud-technical-complaint-manager-software-hardware"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalent-cloud-technical-complaint-manager-software-hardware"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalent-cloud-technical-complaint-manager-software-hardware"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talent-cloud-technical-complaint-manager-software-hardware\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalent-cloud-technical-complaint-manager-software-hardware"}]}