{"id":3868505,"url":"https://alion.io/job/talent-engine-client-support-specialist","title":"Client Support Specialist","company":{"id":5630,"name":"Talent Engine","domain":"talentengine.com","url":"https://alion.io/company/talentengine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T13:19:08Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T11:04:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Main purpose of the job:\nThe Client Support Specialist provides exceptional phone and web-based support to clients, resolving technical queries, maintaining website content, and delivering outstanding customer service. Working closely with internal teams, the role focuses on building strong client relationships while ensuring clients maximise the value of our products and services. This is a hybrid role requiring a dedicated home office setup, with once a week attendance at our Westville office.\nResponsibilities\nClient Support:\nProvide phone and web based contact with clients. \nProactively contact assigned clients to build client relationships. \nInteract with clients and troubleshoot problems relating to their websites, stock, leads and additional products. \nUpdate web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct. \nAssist with building and updating of websites. \nJivo Chat \nTraffic Controller (Tasking)\nPhone Management \nPro-active calls made to the clients. \nAttend to emails and replies \nProvide training to staff and clients on in-house system \nSmart Manager App Support \nAdministration - adding notices to system, logging of all activities as example for administration \nLoad OEM Banners on the 1st of every month. \nLoad Specials and Banners for clients. \nMember updates, changes and loading of new member profiles. \nContent Editing \nChange Blogs \nCollaboration with other teams \nProactive content updates to client websites \nGeneral:\nAssist the Team Leader with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames. \nTime Management: Update daily time sheets and manage time when working on tasks. •Give fanatical attention to detail, when required. \nKey focus: keep customers happy. \nUphold high levels of customer service. \nAssist clients with stock and lead inquiries and action tasks to uphold high standards of customer service. \nBuild effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives. \nFocus on high-quality standards, balanced with consistent achievement \nListen to the client’s needs and work to satisfy them\nRequirements\nGr.12/School leaving certificate is a minimum requirement \nInformation Technology Qualification is essential \nBasic HTML and CSS skills are essential\nStrong IT skills are required\n5* Customer Service skills is a minimum requirement \nExcellent command of written and spoken English \nShow high attention to detail \nStrong organisational skills \nTeamwork and partnership \nShow personal commitment to the role and the company \nDedicated to quality and client service \nAbility to solve problems and get results \nSelf-management skills & ability to multi-task and manage stress effectively. \nInterpersonal skills \nBenefits\nAt iX, we recognise that our people are our greatest asset. We are committed to supporting your personal wellbeing, professional growth, and long-term career development through a competitive range of benefits, including:\n Birthday Leave - Enjoy a half-day off to celebrate your birthday.\n Learning & Development - Access to our online learning platform to support your continuous professional growth.\n Provident Fund - Helping you plan and save for your future.\n Comprehensive Group Risk Cover - Including life cover, funeral benefits, accidental death and disability cover, and dreaded disease protection.\n Long Service Recognition - Celebrate your career milestones with service awards at 5, 10, 15, and 20 years.\n Additional Leave for Loyalty - Earn extra annual leave as your service grows, reaching up to 21 days of annual leave through our long-service leave programme.\n Employee Engagement Platform - Connect with colleagues, celebrate achievements through peer-to-peer recognition, and stay engaged with company initiatives and culture.\n Healthcare Support - Access to Momentum Health4Me or the flexibility to use your own medical aid.\n Study Leave - Dedicated leave to support your academic and professional studies.\n Computer Allowance - Assistance towards the tools you need to perform at your best.\nJoin a collaborative, innovative environment where your contribution is valued, your development is encouraged, and your success is celebrated.","description_format":"text","description_chars":4314,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Home office"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-06T13:19:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/talent-engine-client-support-specialist","json_url":"https://alion.io/job/talent-engine-client-support-specialist.json","meta":{"generated_at":"2026-11-07T14:04:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5630},"rest":"https://alion.io/mcp/rest/get_company?id=5630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalent-engine-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalent-engine-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalent-engine-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talent-engine-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalent-engine-client-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3868505}},{"tool":"search_jobs","arguments":{"company":"talentengine.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3868505},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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