Collections Specialist
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division
The Constellation Kidney Group (CKG), a division of Constellation Software (TSX: CSU), is a collaboration through the acquisition of leading suppliers of billing and clinical EHR software to deepen innovative solutions that enable kidney care providers around the world to achieve their business objectives. The individuals, products, and services of these organizations now power the Constellation Kidney Group.
Job Description:
The Constellation Kidney Group (CKG), is seekingan energetic, independent, and detail-oriented Collection Specialist to join our Contour office. The candidate must be resourceful, inquisitive, and self-motivated, possessstrong interpersonal skills, and be capable of handling high work volumes with accuracy during peak periods. The learning opportunities, in terms of international accounting rules, processes, and tools, are immense. However, the ideal candidate will be one who brings drive and initiative to the learning process.
Job Duties and Responsibilities:
Maintains consistent income and adequate control of the client's A/R.
Receives, researches, and resolves all correspondence issues from insurance companies and provides additionalinformation when requested.
Verifies patient insurance coverage. Making changes whenever necessary.
Enterpayments and adjustments against the appropriate serviceitems on accounts for the month whenever necessary. Balances theseagainst the Batch Control Logs.
Generates and submitsall insurance claim forms in coordination with Client Rep. This will also include the generation and submission of electronic claim files and resubmissions whenever necessary.
Submits patient billing statements monthly.
Reviews monthly creditbalance reports and apply the money to the appropriate accounts.
Documents appropriately any action takenon patient'saccounts using the online patient tickler.
Works to resolve all Bad Address returns by mail.
Receives and resolves client and/or patient requests within 48 hours.
Independently evaluates and resolves issues as needed. When appropriate, escalate issues to maintainacceptable support response time and customer satisfaction.
Appropriately communicates with clients' ongoing issues through resolution.
Determineswhy and resolves any accounts that are unpaid by insurance companies.
Maintains proper communication with insurance companies.
Notifies Clientreps and /or clients of needed referrals and authorizations.
Works effectively across departments as needed to achieve common goals.
Actively contributes to HMG's effort to provide excellent client support.
Followsall internal policies and procedures to ensure timelycompletion of work.
Provides internal assistance,when requested.
Actively contributes to the Company's efforts to provide excellent client service.
Comply withthe ethical and legal requirements, specifically HIPAA regulations.
Job Requirements:
Bachelor's degree or equivalent.
Two years of customer service experience and/or 2-3 years of experience in follow-up in a medical or financial setting.
Must have excellent verbal and written communication skills.
Ability to work both independently and as an excellent team player.
Must be able to cooperate and work effectively with all levels of expertisewithin the organization.
Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.
Must be detailed oriented.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage - Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.